---
schema_version: "1"
id: 12268319bddc434d995d032f501149d590ebace7a217bf448ff85d7f7dc50b61
title: Start Microsoft Graph Upgrade for Org-Level Connections
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eac_start_migration_org_level.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eac_start_migration_org_level.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d37daca17a3eb1fca294d99aaaef753e8dcf8de57d8b8f96d160cbffc8372d10
description: Follow the prompts in the Setup to start the process. After you complete the upgrade, you can't roll back to Exchange Web Services (EWS).
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Start Microsoft Graph Upgrade for Org-Level Connections

Follow the prompts in the Setup to start the process. After you complete the upgrade, you can't roll back to Exchange Web Services (EWS).

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d35640e134">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d35640e134 ">To connect Salesforce to Microsoft Office 365:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d35640e134 ">Customize Application or Modify All Data</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d35640e134 ">To view the Einstein Activity Capture setup pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d35640e134 ">
              <p>View Setup and Configurations</p>
              <p>and</p>
              <p style="margin-bottom:0;">Customize Application or Modify All
                Data</p>
            </td>

          </tr>
        </tbody>
      </table>

Before you begin, confirm that your Azure admin has granted org-wide Microsoft Graph API access and permissions. See [App ID for Microsoft Graph Authentication](https://help.salesforce.com/s/articleView?id=sales.activity_capture_graph_api.htm&release=264.0.0&type=5). The admin setting up the connection from Microsoft is required to be assigned the DirectoryRole of a Global Admin, Cloud Application Admin, or Application Admin. Use the tenant ID that you used when setting up org-level access for Einstein Activity Capture.

If Salesforce Inbox is configured in the org and its authentication method hasn’t been upgraded to Microsoft Graph, this upgrade procedure upgrades the authentication method of Salesforce Inbox to Microsoft Graph.

1. From Setup, in the Quick Find box, enter Einstein Activity Capture, and then select **Settings**.
2. In the Summary tab, click **Upgrade to Microsoft Graph**.
    
    ![Upgrade to Microsoft Graph in Einstein Activity Capture](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/eac_graph_global_auth_settings.png)
3. View the authentication-mapping details.
    
    ![Authentication mapping when upgrading to Microsoft Graph](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/eac_graph_global_auth_mapping.png)
4. Click **Log In** to log in to your company’s Microsoft Office 365 account as a global administrator. Use the tenant ID that you used when setting up org-level access for Einstein Activity Capture. You will need to reset Einstein Activity Capture to use a different tenant ID.
    
    ![Log in to your company’s Microsoft Office 365
 account](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/eac_graph_global_auth_ms_login.png)
5. Optionally, click **Test** to test the connection.
6. Click **Finish** to complete the upgrade to Microsoft Graph.
    
    ![Finish upgrading to Microsoft Graph](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/eac_graph_global_auth_ms_connection_success.png)

Microsoft Office 365 authentication upgrades to Microsoft Graph for the entire org. No action is needed from individual users.