---
schema_version: "1"
id: cdec2ce573862165d4ad58e598345edf33896030a43629df02b466b100413044
title: Monitor Einstein Activity Capture Operations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eac_setup_status_and_metrics.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.eac_setup_status_and_metrics.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 556cb00baedec227f7644555f64dc7a6647499c52acbe5a122ef4fb368ccce7b
description: Use the Einstein Activity Capture Status and Metrics page to monitor user connections and status, and review event and email sync reports.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Monitor Einstein Activity Capture Operations

Use the Einstein Activity Capture Status and Metrics page to monitor user connections and status, and review event and email sync reports.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d16748e130">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16748e130 ">To check a user’s connection status:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16748e130 ">Customize Application or Modify All Data </td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d16748e130 ">To view the Einstein Activity Capture setup pages:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d16748e130 ">
            <p>View Setup and Configurations </p>
            <p>and</p>
            <p style="margin-bottom:0;">Customize Application or Modify All
              Data</p>
          </td>

        </tr>
      </tbody>
    </table>

## Connection Status

Review the status of your Einstein Activity Capture users, recommended actions, and the last data capture date and time. Scroll to see the last updated date and time.

![Health Metrics section of the Einstein Activity Capture Status & Metrics page in Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/aac_user_status_health_metrics.png)

These metrics are for License Usage.

Licensed Users

Users assigned to the Standard Einstein Activity Capture permission or Einstein Activity Capture permission.

Configured Users

Users who are part of an active Einstein Activity Capture configuration.

License Usage

The percentage of licensed users that are configured.

These metrics are for Connected Account Status. A user’s connected account status updates when they log in to Salesforce.

Active

Users who have connected their email and are ready to capture data, or are capturing data already. This total is the sum of users with an initial sync status of Not Started, In Progress, and Complete.

Disabled

Users with a disconnected email account (that still exists and is listed in Personal Settings) or no connected email account (not listed in Personal Settings).

Needs Attention

Users whose accounts must be reconnected. For example, a user’s password has expired.

To avoid sync gaps, keep your account connection healthy. Check your connection status regularly, and reconnect your account when prompted by authentication changes or if your status is **Needs Attention**.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Set email and in-app notifications in Einstein Activity Capture Settings in Setup to get notified when users’ accounts change to Disabled or Needs Attention status. Notifications are sent every 7 days.

These metrics are for Initial Sync Status. Users in this area have connected their email already.

Not Started

Users who have never synced data.

In Progress

Users who have an initial sync in progress for events and contacts.

Complete

Users who have successfully synced data at least one time.

## User Status

The default view shows a maximum of 500 Einstein Activity Capture users who are a part of a configuration. To refine your results, search for a user or filter by status. The Synced Today metrics are updated after 12:00 AM local time.

![User Health Status showing user setup configuration and options to reset events and resync contacts](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/aac_status_metrics_userhealthstatus.png)

- If a user’s Connected Account Status is Needs Attention, you see details about the issue and ways to fix it.
- To reconnect the user or resync data, select **Check User Health Status** from the dropdown list. User Health Status also contains configuration details to help you troubleshoot.
- Resync of events and email is available only for org-level authentication connections.
- If you use an org-level OAuth 2.0 or a service account authentication method, you also see whether users accepted the terms of service that are required to capture emails. If the Terms of Service Status is Pending, select **Check User Sync Status** from the dropdown list to send the user a reminder. You can also check the user’s sync status, which is updated each time the user logs in to Salesforce.
- If you use user-level OAuth 2.0 and have upgraded the authentication method of Microsoft 365 from Exchange Web Services (EWS) to Microsoft Graph, you can use the Authentication Method filter to view users who are yet to reconnect their Microsoft accounts.

## Reports

The **Reports** tab helps you monitor event and email sync times and statuses for the last 7 days. View event and email failure sync reports to understand the reason for the failure and determine next steps to resolve them. Admins can use these reports to self-diagnose and identify potential issues in setup or configuration.

Starting Spring ’26, the daily event sync time reports exclude no-operations events. No-operations events are non-meaningful changes that don't result in an actual update to the event in Salesforce. By excluding no-operations events, event sync times reflect only meaningful events. Salesforce admins can accurately assess whether the system processes significant events within published performance times.

- Inbound sync (from your email service provider to Salesforce): excludes events such as onboarding events, backfill events, and events not processed due to validation rules, workflow rules, or Apex triggers.
- Outbound sync (from Salesforce to your email service provider) excludes events such as private and recurring events.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note If private event sync isn't set up in the user configuration, private events are considered no-operations events.

![Reports tab with event sync reports, email sync status, and sync failure reports](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/eac_setup_status_and_metrics.png)

The failure count shows events that passed the org’s user settings validations, such as private event sync and permissions, but failed to sync. If private event sync isn't set up in the user configuration, private events created show up in the failure report, but aren't included in the failure count, as it adheres to the user configuration.

#### See Also

- [Get Notified When Users’ Connections Are in Trouble](https://help.salesforce.com/s/articleView?id=sales.aac_setup_admin_notification.htm&release=264.0.0&type=5 "As a Salesforce admin, you can receive notifications in the app and by email when your users’ Einstein Activity Capture connections have a status of Disabled or Needs Attention. Notifications can help you reduce your support queue and increase user satisfaction by helping you resolve issues early.")