--- schema_version: "1" id: 4f78fdabe443f06bbbc6df538ade4ac21b6d6a29e3d59a648a0e968f1817cf04 title: Exclude Emails and Events from Einstein Activity Capture collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/eac_exclude_emails_and_events_for_org.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.eac_exclude_emails_and_events_for_org.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: a1a3d7101dac653290de21301e37bd275cf493005c1aa994ad10624d2dc5aee9 description: Set up org-wide exclusions to control which emails and calendar events are captured and stored. Exclude emails and events from specific addresses and domains, and filter emails based on keywords and sensitive content. Adding exclusions doesn’t remove previously captured emails or synced events. Exclusions only filter incoming data after the value is saved. products: - Sales Cloud - Cross Cloud - Service Cloud Voice release: "264" --- # Exclude Emails and Events from Einstein Activity Capture Set up org-wide exclusions to control which emails and calendar events are captured and stored. Exclude emails and events from specific addresses and domains, and filter emails based on keywords and sensitive content. Adding exclusions doesn’t remove previously captured emails or synced events. Exclusions only filter incoming data after the value is saved. ### Required Editions
Available in: Lightning Experience
Available with Einstein Activity Capture Standard in Sales in Starter, Pro Suite, Professional, and Enterprise Editions
Available with Unlimited Edition, Einstein 1 Sales Edition, and Agentforce 1 Edition
Available with Einstein for Sales, which is included in Einstein 1 Sales Edition and available for an extra cost in Enterprise and Unlimited Editions
Available with Sales Engagement, which is included with Sales in Performance and Unlimited Editions, and available for an extra cost in Professional and Enterprise Editions
Available with Revenue Intelligence, which is available for an extra cost in Enterprise and Unlimited Editions
User Permissions Needed
To update the Excluded Addresses list and manage keywords and sensitive data settings: Customize Application OR Modify All Data
## Exclude Emails and Events Based on Addresses and Domains When you exclude email addresses or domains, emails and events with those people or companies aren’t added to the activity timeline of related Salesforce records. Events aren’t added to the Salesforce calendar or synced between Salesforce and the connected account. Your excluded addresses list applies to all Einstein Activity Capture users. Users can add more email addresses to their own excluded addresses lists in their personal settings. By default, your company's internal email domain is automatically excluded. Review the org-wide excluded addresses list immediately after setting up Einstein Activity Capture. If you have customers, prospects, or contacts who use the same domain as your company, their emails and events are blocked from Salesforce records. Verify the list to confirm that customer communications aren't being filtered out. 1. From Setup, enter Einstein Activity Capture in the Quick Find box, and then select **Settings**. 2. Click the **Excluded Addresses** tab. 3. Click **Add**. 4. Follow the prompts to update the Excluded Addresses list. A valid domain can contain only alphanumeric characters, periods, or dashes. A domain or its individual segments can’t start or end with a dash, end with a period, or have two or more periods together. You can only exclude a public domain name system (DNS). For example, .example can’t be excluded. Domain exclusions support wildcard rules. For example, enter \*.domain.com to exclude all subdomains, such as support.domain.com and multilevel subdomains (more.support.domain.com). This example would not, however, filter out the primary domain (domain.com). Enter the primary domain as a unique entry. ## Exclude Emails Based on Keywords and Sensitive Content Add keywords to exclude specific emails from capture. Use automatic sensitive content filtering to detect and exclude specific email messages. Basic sensitive content exclusion is on by default and uses pattern matching to detect content. Keyword exclusion supports single words, phrases, or regular expressions. To add multiple values at the same time, use a comma (,) to separate words or phrases and a semicolon (;) to separate regular expressions. In regular expressions, use a double backslash (\\\\) where you typically use a single backslash (\\). A keyword is limited to a total of 70 characters and a regex to 50 characters. By default, the limit of unique keywords is 100 and the limit of unique regex is 50. To increase the limit on unique keywords or regex, contact Salesforce Customer Support. You can’t edit keywords. To change a keyword exclusion, delete it and add the modified version to the exclusions. Basic sensitive content detection excludes messages that contain credit card numbers, US social security and driver license numbers, and Canada social insurance numbers. It also excludes email that with the word “confidential” as a prefix in Outlook and Gmail message subjects and Outlook messages with a sensitivity level value of “confidential” or “private.” 1. From Setup, enter Einstein Activity Capture in the Quick Find box, and then select **Settings**. 2. In the **Don't Capture Sensitive Emails** setting, click **Manage**. 3. Click **Add**. 4. In **Auto Detection**, use the toggle to switch on the setting for basic sensitive content exclusion. 5. In **Keywords**, add exclusions. 6. Save any changes before closing the window. #### See Also - [Data Privacy](https://help.salesforce.com/s/articleView?id=sales.activity_capture_data_privacy.htm&type=5&language=en_US) - [Considerations for Excluding Data from Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_add_excluded_addresses_considerations.htm&language=en_US&type=5)