---
schema_version: "1"
id: 741232d89ab84d25973e0b6ff35bb5ed21f83378e11631c83e0bfdfe59c4d5a1
title: Show Duplicate Records in Salesforce Classic
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/duplicate_rules_what_my_users_see_classic.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.duplicate_rules_what_my_users_see_classic.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: ea6256d583186cf4c14311b26aded559b51d47f70c4b830b3d0a083eb27d93b5
description: If a record duplicates other records, you can alert sales reps when they open the record in Salesforce Classic by activating duplicate rules.
products:
  - Sales
  - Sales Enablement
release: "264"
---
# Show Duplicate Records in Salesforce Classic

If a record duplicates other records, you can alert sales reps when they open the record in Salesforce Classic by activating duplicate rules.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
      <colgroup>
        <col style="width:50%">
        <col style="width:50%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d5588e67">User Permissions
            Needed</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5588e67 ">To view duplicate rules and matching rules:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5588e67 ">View Setup and Configuration</td>

        </tr>
        <tr class="">
          <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d5588e67 ">To create, edit, delete, activate, and deactivate duplicate rules and
            matching rules:</td>

          <td class="slds-cell-wrap" style="vertical-align:top;" headers="d5588e67 ">Customize Application</td>

        </tr>
      </tbody>
    </table>

![Duplicate prevention: end-user view](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-data_quality-264-0-0-production-enus/abf88105-66d5-422e-983e-0592556338d7/data_quality/images/duplicate_prevention_duplicate_rules_end_user.png)

- Reps see a message with the number of duplicates found. The number represents only the records that a rep has access to (1). If you’ve selected the **Bypass sharing rule** option, which compares all records regardless of a rep’s access, the message indicates whether duplicates were detected. If a rep doesn’t have access to any of the duplicates, the message indicates that there are duplicates but doesn’t include the number.
- If your duplicate rule includes an alert, it appears beneath the message (2).
- If your duplicate rule lets reps save duplicates, they see the Save (Ignore Alert) button (3). If your duplicate rule blocks reps from saving duplicates, they see the Save button, but they can’t save the record.
- The list of duplicates includes only records that a rep has access to (4). The fields shown include only fields that the rep has access to, up to the first seven fields compared by the associated matching rule. The list displays a maximum of five records. If more than five duplicates are found, clicking **Show All >>** displays a full list of records, up to 100.
- The highlighted fields were defined as matches by the associated matching rule (5).