---
schema_version: "1"
id: 78468c32576390de7bf8682d52873b6d917de60dd2b192bbfd4e63a1fde74722
title: Guard Outgoing Calls Against Filters
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/dialer_trusted_calling.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.dialer_trusted_calling.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: e096618bf64db6367c9df063c366ef05439c56dffd49163072103b7e5dc9d701
description: Help your teams reach their customers with a few tips, including protocols that validate outbound calls from your teams.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Guard Outgoing Calls Against Filters

Help your teams reach their customers with a few tips, including protocols that validate outbound calls from your teams.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
      <colgroup>
        <col>
      </colgroup>
      <tbody>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

        </tr>
        <tr class="">
          <td class="slds-cell-wrap" style="vertical-align:top;">
            <p>Available with Sales and Service in: <strong>Essentials</strong>, <strong>Professional</strong>,
              <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions
            </p>
            <p style="margin-bottom:0;">Sales Dialer
              is available for an additional cost as an add-on license.</p>
          </td>

        </tr>
      </tbody>
    </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on [Salesforce Active Product & Feature Retirements](https://help.salesforce.com/s/articleView?id=000381744&type=1&language=en_US).

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See [Get to Know Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&language=en_US).

Protect your teams’ calls from being marked as spam with the following recommendations:

- Register all numbers through [Free Caller Registry](https://freecallerregistry.com/fcr/) in order to submit business information directly to major US wireless providers.
- Use STIR/SHAKEN protocols to validate your teams’ outbound calls. From Setup, enter **Trusted Calling** in the Quick Find box, and select Trusted Calling. Enter your company’s information and submit it to Twilio. It can take from 24 to 48 hours for Twilio to review your submission.
    
    ![Trusted Calling page in Setup](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/voice/dialer_trusted_setup.png)
- If a number has been flagged by wireless providers, the fastest fix is to [release that number](https://help.salesforce.com/s/articleView?id=sales.voice_impl_release.htm&type=5&language=en_US) and have your user request a new number.