---
schema_version: "1"
id: d6dff61eb01e3891a6f88b018ca40db302fdf6e3612354bf3d8f326776c7dd04
title: Test Dialer Features in Sandbox
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/dialer_sandbox.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.dialer_sandbox.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 08a4f13651d4f48716c4f9b0d9bdee0230b3bc41cf093d1602903107ac2481eb
description: Test Dialer in a sandbox environment by re-enabling the feature in a Full sandbox org. Calls placed in a sandbox are test calls, and phone numbers aren’t actually dialed.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Test Dialer Features in Sandbox

Test Dialer in a sandbox environment by re-enabling the feature in a Full sandbox org. Calls placed in a sandbox are test calls, and phone numbers aren’t actually dialed.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition">
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            <td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td>

          </tr>
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            <td class="slds-cell-wrap" style="vertical-align:top;">
              <p>Available with Sales Cloud and Service Cloud in: <strong>Essentials</strong>,
                <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong>
                Editions
              </p>
              <p style="margin-bottom:0;">Sales Dialer is available for an additional cost as an add-on
                license.</p>
            </td>

          </tr>
        </tbody>
      </table> <table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
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        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d103262e78">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d103262e78 ">To enable Dialer features:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d103262e78 ">Customize Application</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d103262e78 ">To view a sandbox:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d103262e78 ">View Setup and Configuration</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d103262e78 ">To create, refresh, activate, and delete a Full sandbox:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d103262e78 ">Manage Sandboxes</td>

          </tr>
        </tbody>
      </table>

![Important](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_important.png)

Important Sales Dialer is scheduled for retirement. No new features or enhancements are being added to Sales Dialer. Information regarding formal end-of-life for features is posted on [Salesforce Active Product & Feature Retirements](https://help.salesforce.com/s/articleView?id=000381744&type=1&language=en_US).

To use telephony features directly in Salesforce, we recommend that you modernize your experience by moving to Salesforce Voice. Salesforce Voice offers many of the telephony features that you love and more. See [Get to Know Salesforce Voice](https://help.salesforce.com/s/articleView?id=service.voice_getting_to_know.htm&language=en_US).

If you have an org with Dialer enabled, you can test some Dialer features in a sandbox environment. You can place fake outbound calls in sandbox. Inbound calls are not supported.

1. Create a [full sandbox](https://help.salesforce.com/apex/HTViewHelpDoc?id=data_sandbox_create.htm&language=en_US) of your Dialer org.
2. Log in to your sandbox.
3. From Setup, enter Dialer Settings in the Quick Find box, then select **Dialer Settings**.
4. Toggle the Dialer setting off, then back on again.
5. Finish [setting up Dialer](https://help.salesforce.com/s/articleView?id=sales.voice_impl_overview.htm&release=264.0.0&type=5 "Dialer allows users to access telephony features directly in Salesforce.") in your sandbox org.
    
    If you haven’t finished setting up Dialer, this includes adding Dialer to the utility bar, creating a Dialer permission set, and assigning the permission set to users.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note When selecting phone numbers in sandbox, each user can choose from the same list of dummy numbers. An error may occur if multiple users are assigned to the same phone number.