---
schema_version: "1"
id: 5f6263c5c2d740ffde8d615f5dcab7cc8a1d181454a2dd38906d098ca1139db7
title: Enable Reduction Orders
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/customize_order_enable_ro.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.customize_order_enable_ro.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 235df187a3e4b12b8c0aa5232420b5e2eeffb668807e2777ee6cda545e029f8a
description: To let your sales team process returns or reductions on activated orders (Salesforce Classic only), enable reduction orders in Salesforce.
products:
  - Sales Cloud
release: "264"
---
# Enable Reduction Orders

To let your sales team process returns or reductions on activated orders (Salesforce Classic only), enable reduction orders in Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: both Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d78536e72">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d78536e72 ">To modify order settings:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d78536e72 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

1. From Setup, enter Order Settings in the Quick Find box, then select **Order Settings**.
2. Make sure that **Enable Orders** is selected.
3. Select **Enable Reduction Orders**.
4. Save your changes.
5. Using a profile or permission set, assign the necessary permissions to the appropriate sales team members.
    - To create reduction orders, team members need the “Create Reduction Orders” user permission.
    - To add order products to reduction orders, team members need field-level access to these order product fields: Start Date, End Date, and Original Order Product.
6. Consider adding the Reduction Order Products related list to your page layouts for order products.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/images/icon_note.png)

Note If Enable Reduction Orders is later disabled, the “Create Reduction Orders” permission is hidden from all profiles or permission sets, but no data is hidden. Your sales team can’t create or activate reduction orders, but they can view and edit existing ones. If you disable reduction orders, disable the record types and page layouts specific to reduction orders. If you aren’t using record types, remove fields specific to reduction orders from your page layouts. These include Original Order and Reduction Order on the Order object, Original Order Product and Available Quantity on the Order Product object, and any custom fields.

#### See Also

- [Permission Sets Overview](https://help.salesforce.com/s/articleView?id=platform.perm_sets_overview.htm&type=5&language=en_US)
- [Working in the Enhanced Profile User Interface Overview Page](https://help.salesforce.com/s/articleView?id=platform.users_profiles_using_enhanced_ui.htm&type=5&language=en_US)
- [Set Up Orders](https://help.salesforce.com/s/articleView?id=sales.customize_order.htm&release=264.0.0&type=5 "Customize Salesforce to handle your internal order management process.")
- [Reduction Orders](https://help.salesforce.com/s/articleView?id=sales.orderreduction_overview.htm&release=264.0.0&type=5 "Use reduction orders to track requests to reduce, return, deactivate, or disable a customer’s products or services.")