---
schema_version: "1"
id: 5ede6f87b8afd674eddc0835f6d5614bac2811e21fdbeb46ca64060c6325cc89
title: Troubleshoot Your Prediction
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/custom_ai_prediction_builder_troubleshooting.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.custom_ai_prediction_builder_troubleshooting.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 1ee1d5d4127a859335afe5a63eb67c6d8f1effee92cf340f09915717fd6dac73
description: What if Einstein Prediction Builder gives you no prediction results, or a low-quality prediction? Here are some things to look at.
products:
  - Sales
  - Sales Enablement
release: "264"
---
# Troubleshoot Your Prediction

What if Einstein Prediction Builder gives you no prediction results, or a low-quality prediction? Here are some things to look at.

- **[Empty Predictions](https://help.salesforce.com/s/articleView?id=sales.custom_ai_prediction_builder_troubleshoot_empty_prediction.htm&release=264.0.0&type=5)**  
    Let’s say you build a prediction and get no prediction scores. Explore a possible reason.
- **[Troubleshoot Stagnant Scores](https://help.salesforce.com/s/articleView?id=sales.custom_ai_prediction_builder_troubleshoot_stagnant_scores.htm&release=264.0.0&type=5)**  
    Does it seem like your prediction scores haven’t changed in a week or more, or your scorecard results haven’t been updated as often as you’d expect? It’s possible that a managed package or other change to your predicted object is the culprit. Luckily, this problem has an easy fix.