---
schema_version: "1"
id: 0205cceb2fa232735b224dbfad96ffcbd3cd0917344c41211dd27ba80b5e89b9
title: Enable Self-Service for Contacts and Person Accounts
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/contacts_selfservice.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.contacts_selfservice.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 63d5e2d32b549ca254078897e68445321f850c4ea4aad43b8b9493bf94ee953b
description: To provide access to your Self-Service portal, enable Self-Service for a customer’s contact or person account record. A Self-Service user can view cases in the Self-Service portal only if they’re associated with the user’s account record.
products:
  - Sales Cloud
release: "264"
---
# Enable Self-Service for Contacts and Person Accounts

To provide access to your Self-Service portal, enable Self-Service for a customer’s contact or person account record. A Self-Service user can view cases in the Self-Service portal only if they’re associated with the user’s account record.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Salesforce Classic</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d12701e75">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d12701e75 ">To enable Self-Service users:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d12701e75 ">Edit Self-Service Users</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/images/icon_note.png)

Note Starting with Spring ’12, the Self-Service portal isn’t available for new Salesforce orgs. Existing orgs continue to have access to the Self-Service portal.

1. From the contact or person account detail page, click **Enable Self-Service**.
2. Verify the general information and locale settings, and enter any missing information. The customer’s Self-Service Username defaults to the customer’s Email.
3. To enable the customer as a Self-Service super user, select the Super User checkbox. Super users can view case information, add comments, and upload attachments for all cases that anyone in their company submits.
4. To email a Self-Service username and password to the customer, select Generate new password and notify user immediately.
5. Click **Save**.