---
schema_version: "1"
id: 5eb4d37091f511d5e35b01e3a296e8a1483e6a0a7a305bc25361a94d69e0853c
title: Merge Duplicate Contacts in Lightning Experience
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/contacts_merge_lex.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.contacts_merge_lex.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 12989e77c9511406223c54e4246df4a00b56397a84c2e89200483ce68d74b275
description: Merge duplicate contacts using Lightning Experience.
products:
  - Sales Cloud
release: "264"
---
# Merge Duplicate Contacts in Lightning Experience

Merge duplicate contacts using Lightning Experience.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d13247e79">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13247e79 ">To merge contacts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13247e79 ">Delete on contacts</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13247e79 ">To merge Customer Portal enabled contacts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13247e79 ">
              <p>Delete on contacts</p>
              <p>AND</p>
              <p>Manage Customer Users</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Edit Self-Service Users</p>
            </td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d13247e79 ">To merge Partner Portal enabled contacts:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d13247e79 ">
              <p>Delete on contacts</p>
              <p>AND</p>
              <p>Manage External Users</p>
              <p>OR</p>
              <p style="margin-bottom:0;">Manage Partners</p>
            </td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/images/icon_note.png)

Note If duplicate contacts aren’t getting flagged, see “Standard Contact Matching Rule” in Salesforce Help to learn how Salesforce identifies duplicate records. Work with your Salesforce admin to fine-tune your matching rules if necessary.

1. Choose a contact record. A message tells you if duplicates exist for that record. To see them, click **View Duplicates**.![View duplicates button in Contact record.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/sales_core/images/contacts/merge_contacts_step_0.png)
2. Choose up to three contact records to merge. Click **Next**.
    
    ![Duplicate records, with contacts available to merge.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/sales_core/images/contacts/merge_contacts_step_1.png)
3. Choose one contact as the principal contact, and choose the field values that you want to keep. Click **Next**.
    
    ![Three potential duplicate contacts, with option to choose field values from each.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/sales_core/images/contacts/merge_contacts_step_2.png)
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/images/icon_note.png)
    
    Note In Lightning Experience, portal user status isn’t shown during merging.
4. Confirm your choices and merge.
    
    ![Merge confirmation for contacts.](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_core-264-0-0-production-enus/3c339c40-ca6c-49ba-9c6e-684be7a55f80/sales_core/images/contacts/merge_contacts_step_3.png)

#### See Also

- [Standard Contact and Lead Matching Rule](https://help.salesforce.com/s/articleView?id=sales.matching_rules_standard_contact_rule.htm&type=5&language=en_US)
- [Things to Know About Matching Rules](https://help.salesforce.com/s/articleView?id=sales.matching_rules_overview.htm&type=5&language=en_US)
- [Considerations for Merging Duplicate Contacts](https://help.salesforce.com/s/articleView?id=sales.contacts_considerations_for_merging_duplicates.htm&release=264.0.0&type=5 "Keep these considerations in mind when you merge duplicate contact records.")
- [Considerations for Merging Contacts Associated with Portal Users](https://help.salesforce.com/s/articleView?id=sales.contacts_merging_contacts_associated_with_portal_users.htm&release=264.0.0&type=5 "Keep these considerations in mind before merging contacts associated with portal users.")
- [Retain Recently Updated Data Privacy Records for Merged Leads and Contacts](https://help.salesforce.com/s/articleView?id=sales.contacts_merge_retain_recent_privacy_record.htm&release=264.0.0&type=5 "Associate the most recently updated data privacy record whenever you merge duplicate leads and contacts.")