---
schema_version: "1"
id: e95bdf7cc0a8bf385c95fdd358c198f14dddec437e8ca2c9c4cedc74c16edd21
title: Gong Integration with Einstein Conversation Insights
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_setup_transcription_providers.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_setup_transcription_providers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 865e040fc049a811537c7d2227da664d2c2dc031256fd9673446c39f7e322de6
description: Connect Gong to begin importing call transcripts into Einstein Conversation Insights. Use Gong with out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and others available with Salesforce AI.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Gong Integration with Einstein Conversation Insights

Connect Gong to begin importing call transcripts into Einstein Conversation Insights. Use Gong with out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and others available with Salesforce AI.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

To integrate with Gong, from Salesforce Go, enter Einstein Conversation Insights under Features. In the **Connect Transcription Provider** section, click **Go to Setup** for the Gong setting and follow the steps provided to install the managed package from AppExchange.

![Gong setting in Salesforce Go](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/call_coaching/eci_gong_setup_go.png)

For more details about setting up Gong, see [Set Up Gong Integration](https://help.salesforce.com/s/articleView?id=005314247&type=1&language=en_US). You can also request to import call transcripts created before Gong was connected to Salesforce.

New transcripts from Gong are processed once each day. Call transcripts and relevant insights are available with new video call and video call participant records.