---
schema_version: "1"
id: 205ba5ba3ae441a9331db4b90ccf2091cc53ff8eaf55d024902fe93301a574d2
title: Connect Video Recording Providers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_setup_recording_providers_video.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_setup_recording_providers_video.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f223633b773982a133f2b8795957c8e87dcb7b4f2fdc5296a7c7e53b494f5b44
description: Connect Zoom Meetings, Google Meet, or Microsoft Teams to use Einstein Conversation Insights with your video calls.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Connect Video Recording Providers

Connect Zoom Meetings, Google Meet, or Microsoft Teams to use Einstein Conversation Insights with your video calls.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d18718e80">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d18718e80 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d18718e80 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Before you connect Zoom, enable the Cloud recording and “Create Audio Recording” features in your Zoom settings.

To improve speaker identification, we recommend turning on [Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_setup_parent.htm&type=5&language=en_US). Einstein Conversation Insights can use Einstein Activity Capture calendar integration to match call participants with existing contact records.

In order to process video calls with Einstein Conversation Insights, user-level download access is required for meeting assets, including MP4 recordings and transcripts.

1. From Setup, enter **Einstein Conversation Insights** in the Quick Find box, and then select **General Settings**.
2. On the Settings page, connect a video recording provider.
    
    For detailed information about adding specific recording providers, see the corresponding topics:
    
    - [Set Up Zoom Integration](https://help.salesforce.com/articleView?id=video_zoom_setup.htm&language=en_US)
    - [Set Up Google Meet Integration](https://help.salesforce.com/articleView?id=video_meet_parent.htm&language=en_US)
    - [Set Up Microsoft Teams Integration](https://help.salesforce.com/articleView?id=video_teams_parent.htm&language=en_US)
3. Click **Connect**.
    
    Video playback is affected when a session security setting is enabled. Video recordings may not always play when the **Use POST requests for cross-domain sessions** setting is enabled on the Sessions Settings page in Setup. This setting makes requests more secure, but can prevent the display of embedded content.
    
    To prioritize video playback, make sure this setting is not selected. The [known issue](https://issues.salesforce.com/issue/a028c00000x9p7FAAQ/) page also describes a workaround. For more information, see [Modify Session Security Settings](https://help.salesforce.com/s/articleView?id=xcloud.admin_sessions.htm&type=5&language=en_US).
    
    Einstein Conversation Insights doesn’t support playing videos in the Apple Safari browser.

After video recording providers are enabled at the org level, users need to [connect their accounts](https://help.salesforce.com/s/articleView?id=sales.video_zoom_use_setup_user.htm&type=5&language=en_US) to use them with Einstein Conversation Insights.