---
schema_version: "1"
id: e63b9f85f4d74b0a1cad5fcdf636e9e1b359526130e29e86f0a16b440ca01099
title: Get Conversation Intelligence Invocable Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_ia_get_conv_intel.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_ia_get_conv_intel.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a1906899ba1d65211b6c52666e726dda2e9e71646df6f1f60cbf946e44ba2f68
description: Create flows and use the REST API and Apex to get information about call insights and call summaries. This can include information about customer challenges, competitor mentions, and any custom insights you’ve configured.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Get Conversation Intelligence Invocable Action

Create flows and use the REST API and Apex to get information about call insights and call summaries. This can include information about customer challenges, competitor mentions, and any custom insights you’ve configured.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

With the Get Conversation Intelligence action you can get information about conversation intelligence elements. This includes call summaries and different call insights, including automatic insights, keyword insights, and generative insights. For more information about automatic insights, see [Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.call_coaching.htm&language=en_US).

## Resources

- Actions Developer Guide reference: [Get Conversation Intelligence Action](https://developer.salesforce.com/docs/atlas.en-us.api_action.meta/api_action/actions_obj_get_conversation_intelligence.htm)
- Agentforce Action reference: [Get Conversation Intelligence](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_get_conversation_intelligence.htm&language=en_US)
- Flow Core Action reference: [Get Conversation Intelligence](https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_actions_get_conversation_intelligence.htm&language=en_US)
- Metadata API reference: [Flow](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_visual_workflow.htm)