---
schema_version: "1"
id: 6789c06e803c6737e72165ea91ec418fd761d681329f42e80bfc9ff6f6997305
title: Explore Conversation Invocable Action
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_ia_explore_conv.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_ia_explore_conv.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 6e9fb3373b8cffb821b88de9d9cf9bb29f7faf11c72567a44b626039898cdb78
description: The Call Explorer feature allows users to ask questions about voice and video calls. Gather information about a call, such as product mentions or outstanding customer questions. And with the Explore Conversation invocable action, you can harness this power through Flow Builder, Metadata API, REST, Apex, and Agentforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Explore Conversation Invocable Action

The Call Explorer feature allows users to ask questions about voice and video calls. Gather information about a call, such as product mentions or outstanding customer questions. And with the Explore Conversation invocable action, you can harness this power through Flow Builder, Metadata API, REST, Apex, and Agentforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

With the Explore Conversation action, you can ask questions about your customer conversations, and Einstein provides an answer. Answers are provided based on the conversation transcript using generative AI. Call Explorer does not support prompt configuration with prompt templates.

## Resources

- Help topic: [Call Explorer Powered by Einstein Generative AI](https://help.salesforce.com/s/articleView?id=sales.eci_call_explorer.htm&language=en_US)
- Help topic: [Considerations for Call Explorer](https://help.salesforce.com/s/articleView?id=sales.eci_call_explorer_considerations.htm&language=en_US)
- Actions Developer Guide reference: [Explore Conversation Actions](https://developer.salesforce.com/docs/atlas.en-us.api_action.meta/api_action/actions_obj_explore_conversation.htm)
- Agentforce Action reference: [Explore Conversation](https://help.salesforce.com/s/articleView?id=ai.copilot_actions_ref_explore_conversation.htm&language=en_US)
- Flow Core Action reference: [Explore Conversation](https://help.salesforce.com/s/articleView?id=platform.flow_ref_elements_actions_explore_conversation.htm&language=en_US)
- Metadata API reference: [Flow](https://developer.salesforce.com/docs/atlas.en-us.api_meta.meta/api_meta/meta_visual_workflow.htm)