---
schema_version: "1"
id: 68f33dc6d78d2d1f25b214a2fb1afc2fb02ac0d974799e526d3fbad166049ec1
title: Add the Call Coaching Component to Video Calls
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/ci_call_coaching_layout.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.ci_call_coaching_layout.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: bc316cc57d1266f913e651ecb27177fe0bca1f88f6946209d6aad827d4512b7e
description: If you have Call Coaching enabled, use the Lightning App Builder to add the Coaching tab to video call records if they’re not added by default.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Add the Call Coaching Component to Video Calls

If you have Call Coaching enabled, use the Lightning App Builder to add the Coaching tab to video call records if they’re not added by default.

### Required Editions

Prior to enabling Call Coaching, the following features must be enabled:

- Einstein Conversation Insights: This can be enabled in Setup, from the General Settings page under Einstein Conversation Insights.
- Einstein Generative AI: This can be enabled in Setup, from the Einstein Generative AI Setup page.

| Available in: Lightning Experience |
| --- |
| Available in **Enterprise**, **Performance**, **Unlimited**, and **Agentforce 1 Sales** Editions with Einstein Conversation Insights. |

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
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        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d119989e89">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d119989e89 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d119989e89 ">Customize Application, View Setup, Modify All Data</td>

          </tr>
        </tbody>
      </table>

The Coaching component is typically added by default to the page layouts of video call records. But if you’ve customized the page layout, it isn’t added by default. Add the component manually if it isn’t there.

Add the Call Coaching Component

1. Navigate to a video call record page.
2. From the Setup menu, click **Edit Page**.
    
    When you select **Edit Page** for the first time, Salesforce makes a copy of the standard page. This copy is what you edit in the Lightning App Builder. If a customized page exists and is active, selecting Edit Page opens that page to edit.
3. To add the Coaching tab, select the Tab component and click **Add Tab** in the Tabs component properties. Then select the **Coaching** tab.
    
    Alternatively you can select the **Coaching** component from the Components list and drag it to the desired place in the canvas.
4. Click **Save**.