---
schema_version: "1"
id: 74814768466abe340dbd5421c7df9d25f030ee97559baa8fb96391301b2c0f5c
title: Connect Voice Recording Providers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/call_coaching_setup_recording_providers.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.call_coaching_setup_recording_providers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0916d1ec4f3befe8613ebba9b9da35577afc8dcbd86454c64c5c994758f62e1a
description: Connect at least one recording provider to use Einstein Conversation Insights.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Connect Voice Recording Providers

Connect at least one recording provider to use Einstein Conversation Insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d108056e82">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d108056e82 ">To enable Einstein Conversation Insights:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d108056e82 ">Customize Application</td>

          </tr>
        </tbody>
      </table>

Einstein Conversation Insights can analyze recordings from different products. For a list, see [Recording Providers](https://help.salesforce.com/s/articleView?id=sales.call_coaching_recording_providers.htm&release=264.0.0&type=5 "Connect voice and video recording providers to begin importing calls into Einstein Conversation Insights."). For information about connecting video recording providers, see [Connect Video Recording Providers](https://help.salesforce.com/s/articleView?id=sales.ci_setup_recording_providers_video.htm&release=264.0.0&type=5 "Connect Zoom Meetings, Google Meet, or Microsoft Teams to use Einstein Conversation Insights with your video calls.").

There are additional setup steps and requirements to connect Dialpad, RingCentral, Aircall, or Amazon Connect. For more information, see [Integrate Voice Connectors with Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.eci_connector_get_started.htm&type=5&language=en_US).

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note To use other recording providers, inquire about implementing an API solution to connect your provider. More information can be found in [Einstein Conversation Insights API Setup for Recording Providers](https://help.salesforce.com/s/articleView?id=000392584&type=1&language=en_US).

To edit voice call records, Sales Dialer or Salesforce Voice permissions are required. This includes the Dialer Outbound permission set for Sales Dialer, or the Salesforce Voice Contact Center Rep or Salesforce Voice Contact Center Admin permission sets for Service Cloud Voice.

Make sure that Dialer or your telephony solution is enabled. For more information about enabling Sales Dialer, see [Set Up Sales Dialer](https://help.salesforce.com/s/articleView?id=sales.voice_impl_overview.htm&type=5&language=en_US).

See [Phone Integration Considerations for Sales Engagement](https://help.salesforce.com/s/articleView?id=sales.hvs_considerations_phone_integration.htm&type=5&language=en_US) for information about integrating your phone provider with Sales Engagement.

1. From Setup, enter **Einstein Conversation Insights** in the Quick Find box, and then select **General Settings**.
2. On the Settings page, connect a voice recording provider.
3. Click **Connect**.