---
schema_version: "1"
id: f17126f8e42f28501f39fc86f709ac954c7a1eeaead4a44af8066d2d6e71a508
title: Recording Providers
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/call_coaching_recording_providers.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.call_coaching_recording_providers.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 21d827572a5706d540a64a20e8d9d07627dc67125ae111799a014836b648a1e6
description: Connect voice and video recording providers to begin importing calls into Einstein Conversation Insights.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Recording Providers

Connect voice and video recording providers to begin importing calls into Einstein Conversation Insights.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in Einstein Conversation Insights, which is available in <strong>Starter</strong>, <strong>Pro</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Agentforce 1 Sales</strong> Editions</td></tr></tbody></table>

By connecting a recording provider, you’re granting Salesforce permission to store and analyze sales recordings from this source. It’s your responsibility to make sure you’re complying with the recording laws in the places where your organization does business.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Salesforce employees may access and review this data, including recorded calls, for the purposes of improving and training the product.

Connecting also shares the email addresses of Salesforce users with this recording provider to match recorded calls with users.

Einstein Conversation Insights supports Google Meet, Microsoft Teams, and Zoom Meetings for video calls. In order to process video calls with Einstein Conversation Insights, user-level download access is required for meeting assets, including MP4 recordings and transcripts.

These voice recording providers are supported.

- Sales Dialer
- Salesforce Voice with Amazon Connect
- Salesforce Voice with Partner Telephony
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note Salesforce Voice with Partner Telephony is only supported for telephony partners that host audio files on Amazon Web Services (AWS). Audio files that are not hosted on AWS are not processed.
    
    We recommend verifying with telephony partners to ensure that ECI is fully supported through Salesforce Voice with Partner Telephony if the partner is not already listed here.
- Salesforce Voice with Partner Telephony from Amazon Connect
- Dialpad, RingCentral, Aircall, and Amazon Connect
    
    There are additional setup steps and requirements to connect these providers. For more information, see [Integrate Voice Connectors with Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.eci_connector_get_started.htm&release=264.0.0&type=5 "If your sales or service teams are using Dialpad, RingCentral, Aircall, or Amazon Connect, you can connect their customer conversations with Einstein Conversation Insights (ECI) to get transcripts, insights, next steps, and more ECI features.").

The following partners are also supported: CloudTalk, Fastcall, Natterbox, PhoneIQ, Redbox, and Tenfold. Reach out to these telephony providers about using their product with Einstein Conversation Insights.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note To use other recording providers, inquire about implementing an API solution to connect your provider. More information can be found in [Einstein Conversation Insights API Setup for Recording Providers](https://help.salesforce.com/s/articleView?id=000392584&type=1&language=en_US).

For more information about the types of information that can’t be imported, see our [Trust and Compliance](https://trust.salesforce.com/en/trust-and-compliance-documentation/einstein-platform/) site.

For information about adding Zoom as a video recording provider, see [Set Up Zoom Integration](https://help.salesforce.com/articleView?id=video_zoom_setup_admin.htm&language=en_US). Zoom Phone is not supported out of the box.

- **[Gong Integration with Einstein Conversation Insights](https://help.salesforce.com/s/articleView?id=sales.ci_setup_transcription_providers.htm&release=264.0.0&type=5)**  
    Connect Gong to begin importing call transcripts into Einstein Conversation Insights. Use Gong with out-of-the-box agents like Lead Nurturing agent, Sales Management agent, and others available with Salesforce AI.