--- schema_version: "1" id: 2fc87b44240027681d1cdfc4ccf98b8b08fb30dd08d95e7564575f5fa4f39052 title: Considerations for Automatic Contact Enhancements collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/automatic_contact_enhancements_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.automatic_contact_enhancements_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 288c6cedc04ecf1765147cb2d2fe21c13010dae56eab37364823c53ea8395a71 description: Learn about requirements, impacted fields, and supported languages for Automatic Contact Enhancements. products: - Sales Cloud - Cross Cloud - Service Cloud Voice release: "264" --- # Considerations for Automatic Contact Enhancements Learn about requirements, impacted fields, and supported languages for Automatic Contact Enhancements. ### Required Editions
Available in: Lightning Experience
Available in: Professional, Enterprise, Performance, Unlimited, Einstein 1 Sales Edition, and Developer Editions with Sales
## Requirements - [Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_enable.htm&type=5&language=en_US) - [Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_setup_parent.htm&language=en_US) - If you enabled Einstein Automated Contacts, don’t turn on Automatic Contact Enhancements. The features aren’t designed to run together. To turn on Automatic Contact Enhancements, first disable Einstein Automated Contacts. You must use Einstein Activity Capture with the setting Sync Email as Salesforce Activity. This is automatically turned on if you enabled Einstein Activity Capture in Summer ’25 or later. If you have an earlier version, [Update and Migrate to Sync Email as Salesforce Activity](https://help.salesforce.com/s/articleView?id=sales.eac_migrate_to_sync_email_as_activity.htm&release=264.0.0&type=5 "If you set up Einstein Activity Capture before Summer '25, update to turn on Sync Email as Salesforce Activity and migrate previously captured email to activity data. If you don't update before the date given in your Einstein Activity Capture Settings, we migrate your data and select your settings for you."). ## Contact Fields Automatic Contact Enhancements adds these fields to a contact and subsequently updates them. These fields are shown on the buyer relationship map for an account or opportunity. To see the fields on the contact record, add them to the Contact record layout. Buyer Attributes, Department Group, and Seniority Level fields are available for all profiles except custom and minimum-access. To provide access, use field-level security in Object Manager. - Department Group—Represents the business unit, function, or department that contacts belong to in their company. - Seniority Level—Reflects the hierarchical position that contacts have in their company. - Buyer Attributes (optional)—Reflect the roles that contacts have on a deal or account. Automatic Contact Enhancements updates these existing fields on a contact. - Fax - MailingCity - MailingCountry - MailingPostalCode - MailingState - MailingStreet - Phone (business phone) - Title ## Contact Field Re-Enhancement All 11 contact fields are updated automatically every 4 days with data from your latest email activity, with the following exceptions. - Buyer Attributes, Department Group, or Seniority Level—After you update one of these fields manually, Automatic Contact Enhancements won’t update any of the 3 fields for that contact. We don’t want you to lose your work! For example, after you turn on Automatic Contact Enhancements, you update a contact’s seniority level manually. After that, even if new data is detected in email activity, Automatic Contact Enhancements won’t update the Seniority Level, Department Group, and Buyer Attributes for that contact. - Fax, MailingCity, MailingCountry, MailingPostalCode, MailingState, MailingStreet, Phone, Title—After you update one of these fields manually, Automatic Contact Enhancements won’t update any of the 8 fields for that contact. We don’t want you to lose your work! For example, after you turn on Automatic Contact Enhancements, you update a contact’s mailing address manually. After that, even if new data is detected in email activity, Automatic Contact Enhancements won’t update the address, Fax, Phone, and Title for that contact. ## Contact Limitations - Automatic Contact Enhancements doesn’t update private contacts. - Automatic Contact Enhancements doesn't update contacts added by Automatic Contact Creation unless they're in a Buyer Relationship Map. - Contacts with the same email address are updated with the same changes at the same time. For example, if Automatic Contact Enhancements updates the job title on a contact that has `abc@xyz.com` email, all contacts with that email address have the job title updated. - You can’t change the text of Department Group and Seniority Level picklist value labels. - To ensure that the buyer relationship map feature works as expected, don’t change Buyer Attributes picklist value labels in Object Manager. For example, if you change `Detractor` to `Detract`, the value isn’t shown in red in a buyer relationship map. ## Email Usage - After enablement, Automatic Contact Enhancements updates contact information from your new email interactions and up to 4 historical email interactions. - Information from emails likely sent by bots or from unmonitored email accounts isn’t used to complete contact fields. For example, emails with sender addresses containing “no-reply” or “@group.calendar.google.com” aren’t used by Automatic Contact Enhancements. ## Supported Languages Automatic Contact Enhancements supports emails in English only. The feature’s generative AI ignores emails in other languages. #### See Also - [Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_about.htm&type=5&language=en_US) - [Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.einstein_sales_aac.htm&type=5&language=en_US) - [_Object Reference for the Salesforce Platform:_ Contact](https://developer.salesforce.com/docs/atlas.en-us.object_reference.meta/object_reference/sforce_api_objects_contact.htm)