---
schema_version: "1"
id: 1edec170b1fd934ba3d79f367342d7a4b40b32731aa9c550c75a357bb18105a7
title: Enhanced Email and the Gmail Integration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/app_for_gmail_enhanced.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.app_for_gmail_enhanced.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: cf4ee3a383b9949a47ca132ab97e75b29f49732c75c62ae27b7dd35016750388
description: Turn on Enhanced Email for your reps, so they can relate emails to relevant Salesforce records quickly and easily.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Enhanced Email and the Gmail Integration

Turn on Enhanced Email for your reps, so they can relate emails to relevant Salesforce records quickly and easily.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available to manage from Salesforce Classic and Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales, Service, and Lightning Platform in: <strong>Essentials</strong>, <strong>Group</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Enhanced Email is required to relate any email to Salesforce from the Gmail integration.

With Enhanced Email:

- Reps can relate emails to Salesforce records while composing the emails.
- Reps can select which contacts, leads, and users to relate the email to.
- When reps relate an email to a relevant account, opportunity, case, or custom object, all contacts, leads, and users on the email are automatically related.
- Related emails maintain their rich HTML formatting, so emails have the same look and feel in Salesforce as they did in Gmail™.
- Related emails are saved as Email Message records.

## Considerations for Enhanced Email with the Gmail Integration

Before turning on Enhanced Email for the Gmail integration, review the following considerations:

- Sales reps can relate an email to people, including contacts, leads, and Salesforce users who are included on the email recipient list.
- In addition to the email recipients, sales reps can relate an email to one more Salesforce record, such as account, opportunity, case, or custom object.
- For emails related to a case, sales reps can change the relationship to another case after deleting the original Email Message record. The change removes the original relationships.
- For emails related to a lead, sales reps can change the relationship to another lead if that lead is the email’s recipient or sender.
- For emails related to an account, opportunity or a custom object record, sales reps can change the relationship to any other Salesforce records, except cases.

#### See Also

- [Set Up Enhanced Email](https://help.salesforce.com/s/articleView?id=sales.enable_enhanced_email.htm&release=264.0.0&type=5 "Enhanced Email is automatically enabled for most organizations except those that use Email-to-Case.")