---
schema_version: "1"
id: 614110922ce57730d4ddbc65597b881e747230341f62a37ade66909e26b96375
title: Email Allocations per Edition
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/allocations_email_general.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.allocations_email_general.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 160ceb1f745fb9cc4ba4c331e23535e70f7b0bceddcde6c47cf2dacb734691ce
description: See the allocations for email and email templates per edition.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Email Allocations per Edition

See the allocations for email and email templates per edition.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
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        <col style="width:11.20976692563818%">
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      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e49">Feature</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e52">Personal Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e55">Contact Manager</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e58">Group Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e61">Professional Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e65">Enterprise Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e68">Unlimited and Performance Edition</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d59110e71">Developer Edition</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d59110e49 ">Email services: maximum inbound email messages processed by Salesforce per
            day</td>

          <td data-label="Personal Edition" class="slds-cell-wrap" rowspan="2" colspan="3" style="vertical-align:middle;" headers="d59110e52 d59110e55 d59110e58 ">N/A</td>

          <td data-label="Professional Edition" class="slds-cell-wrap" colspan="4" style="vertical-align:middle;" headers="d59110e61 d59110e65 d59110e68 d59110e71 ">Number of user licenses multiplied
            by 1,000; maximum 1,000,000</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d59110e49 ">Email services: maximum size of outbound email message (email headers, body,
            attachments, and
            encoding)</td>

          <td data-label="Professional Edition" class="slds-cell-wrap" colspan="4" style="vertical-align:middle;" headers="d59110e61 d59110e65 d59110e68 d59110e71 ">35 MB<sup>1</sup></td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d59110e49 ">Inbound email sent to Salesforce</td>

          <td data-label="Personal Edition" class="slds-cell-wrap" colspan="7" style="vertical-align:top;" headers="d59110e52 d59110e55 d59110e58 d59110e61 d59110e65 d59110e68 d59110e71 ">
            <ul>
              <li>Email body truncation size: 32 KB</li>

              <li>Maximum email activities created for each email received: 50</li>

              <li>Total maximum size of file attachments: 25 MB<sup>1</sup></li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d59110e49 ">Merge field: <samp class="parmname">Case.Email_Thread</samp></td>

          <td data-label="Personal Edition" class="slds-cell-wrap" colspan="2" style="vertical-align:middle;" headers="d59110e52 d59110e55 ">N/A</td>

          <td data-label="Group Edition" class="slds-cell-wrap" colspan="5" style="vertical-align:top;" headers="d59110e58 d59110e61 d59110e65 d59110e68 d59110e71 ">
            <ul>
              <li>Maximum emails: 200</li>

              <li>Email body truncation size: 32 KB </li>

            </ul>
          </td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d59110e49 ">On-Demand Email-to-Case: maximum email messages processed by Salesforce per day
            (counts toward limit for email services)</td>

          <td data-label="Personal Edition" class="slds-cell-wrap" rowspan="2" colspan="3" style="vertical-align:middle;" headers="d59110e52 d59110e55 d59110e58 ">N/A</td>

          <td data-label="Professional Edition" class="slds-cell-wrap" colspan="4" style="vertical-align:middle;" headers="d59110e61 d59110e65 d59110e68 d59110e71 ">Number of user licenses multiplied
            by 1,000; maximum 1,000,000</td>

        </tr>
        <tr class="">
          <td data-label="Feature" class="slds-cell-wrap" style="vertical-align:top;" headers="d59110e49 ">On-Demand Email-to-Case: maximum email size (email headers, body, attachments,
            and encoding)</td>

          <td data-label="Professional Edition" class="slds-cell-wrap" colspan="4" style="vertical-align:middle;" headers="d59110e61 d59110e65 d59110e68 d59110e71 ">35 MB<sup>1</sup></td>

        </tr>
      </tbody>
    </table>

1 The maximum size of email messages for email services varies depending on character set and transfer encoding of the body parts. The size of an email message includes the email headers, body, attachments, and encoding. Therefore, an email with a 35-MB attachment probably exceeds the 25-MB limit for an email message after accounting for the headers, body, and encoding. When sending an email from a record, attachments exceeding the size limit are sent as an .html link.

## Single Email Limits

Each licensed org can send single emails to a maximum of 5,000 external email addresses, or recipients, per day. A day is based on Greenwich Mean Time (GMT).

Sending emails to internal email recipients doesn't count toward the org daily limit.

- For orgs created before Spring ’19, the org daily limit is enforced only for emails sent via Apex and Salesforce APIs, except for REST API.
- For orgs created in Spring ’19 and later, the org daily limit is also enforced for email alerts, simple email actions, Send Email actions in flows, and REST API.
- Each user can send emails from the email composer to a maximum of 250 external email recipients per hour.

In Developer Edition orgs and orgs evaluating Salesforce during a trial period, each user can send emails to a maximum of 50 recipients per day, and each single email can have up to 15 recipients.

#### See Also

- [Email Template Allocations Per Edition](https://help.salesforce.com/s/articleView?id=sales.allocations_templates_general.htm&release=264.0.0&type=5 "See the allocations for email and email templates per edition.")
- [List Email Limitations](https://help.salesforce.com/s/articleView?id=sales.limitations_email_list_email.htm&release=264.0.0&type=5 "See the limitations for sending list emails.")