---
schema_version: "1"
id: 3113afe260056fe499b5785c691cb2289ba52eb84b7c100011fedb3151ae85d2
title: Customize Your Agent's Qualification Strategy
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/agent_sales_customize_your_agents_qualification_strategy.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.agent_sales_customize_your_agents_qualification_strategy.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0f9f5acce0eb182721f4cf7898aab2633bbe1ce54725b55026e756c2594c30b7
description: View common examples of how to prepare your agent to use Agentforce Qualification, to achieve your desired outcome.
products:
  - Sales Cloud
  - Agentforce
release: "264"
---
# Customize Your Agent's Qualification Strategy

View common examples of how to prepare your agent to use Agentforce Qualification, to achieve your desired outcome.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col style="width:100%"></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience in <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> editions with Einstein for Sales.</td></tr></tbody></table>

- **[Preparing Your Agent to Use Qualification](https://help.salesforce.com/s/articleView?id=sales.sales_agents_preparing_your_agent_to_use_qualification.htm&release=264.0.0&type=5)**  
    View a configuration example to add qualification capabilities to your Inbound Lead Generation or Lead Nurturing Agent.
- **[Include Engagement Signals in Your Qualification Evaluation](https://help.salesforce.com/s/articleView?id=sales.sales_agents_inlcude_engagement_signals_in_your_qualification_evaluation.htm&release=264.0.0&type=5)**  
    Engagement signals, if configured by your company, can be important data points for your agent to use when rating a lead, contact, or a person account. Update the Qualified record prompt in Prompt Builder to include references to engagement signals and history.
- **[Change the Specifics of the Conversation](https://help.salesforce.com/s/articleView?id=sales.sales_agents_change_the_specifics_of_the_conversation.htm&release=264.0.0&type=5)**  
    The agent has default behaviors for asking questions and the number of questions asked. To change the default behavior of the agent, customize the Initial Outreach subagent to include explicit instructions to ask for them.