---
schema_version: "1"
id: 8e49ea0f5a8bcc2a0fb1b4939ae049f88692afd35b8c2ee234c0b74a3408fcc9
title: Data Storage and Usage
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/activity_capture_data_storage_and_usage.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.activity_capture_data_storage_and_usage.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 13b1b054092db835e1c7ef1d9e7b1cde29d916bdcf1a873d08276e0d2f2d63c8
description: When a Google or Microsoft account connects, Einstein Activity Capture captures and stores an initial amount of historical data on Activity Platform Hyperforce infrastructure.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Data Storage and Usage

When a Google or Microsoft account connects, Einstein Activity Capture captures and stores an initial amount of historical data on Activity Platform Hyperforce infrastructure.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

Over time, Salesforce retains a defined amount of Einstein Activity Capture data, guided by the org’s data retention settings. Einstein Activity Capture can automatically capture email, meeting, and contact data from connected user mailboxes based on the configuration. The Activity Platform Hyperforce on AWS processes this data and syncs your data to store in your Salesforce main instance.

## Data Storage Location

With Einstein Activity Capture, admins can configure automatic capture of three types of data from users’ inboxes: Email, Event, and Contact. Salesforce ingests and stores data types enabled for auto-capture for a user. Here’s how Einstein Activity Capture manages each data type.

- Email Capture: When Sync Email as Salesforce Activity is turned on, Salesforce syncs email data in the Salesforce main instance as Task and Email Message records, both of which contribute to your org's core data storage. The Activity Platform Hyperforce infrastructure stores and processes email data temporarily for up to 30 days. If Sync Email as Salesforce Activity isn’t turned on, email data is exclusively stored on the Activity Platform Hyperforce infrastructure, and not in your Salesforce main instance.
    
    Storage consumption can grow depending on user volume, email frequency, and the retention period configured for your org. Unlike the legacy Einstein Activity Capture with Sync Email as Salesforce Activity turned off, which had strict retention limits, emails on Salesforce main instance are stored as standard Salesforce records governed by your org's own storage entitlements. To manage storage growth, it is recommended that you regularly export or delete older activity data using public APIs or consider using archiving solutions.
- Event Capture: The Activity Platform Hyperforce infrastructure stores meeting data, which is subject to a data retention period. Einstein Activity Capture syncs and stores this meeting data as Event records in the Salesforce main instance, which is subject to platform data retention policies. Activity timeline and operational reports include synced event records. You can receive Salesforce platform support for these Event records. The Activity Platform Hyperforce infrastructure retains event data.
- Contact Capture: Salesforce stores contact data as Contact records on the main Salesforce instance. You can use Salesforce platform support for these Contact records. The Activity Platform Hyperforce infrastructure doesn’t store contact data.**Contacts and calendar events** are always written as standard Salesforce records — so they live in **core**,

Contacts and calendar events are synced and stored as standard Salesforce records, so they are stored in Salesforce main instance. If Sync Email as Salesforce Activity is turned on, emails are synced as Task and Email Message records, and stored in Salesforce main instance. If Sync Email as Salesforce Actvity is not enabled, emails are stored in Activity Platform Hyperforce.

Review the details of the data that the Activity Platform Hyperforce infrastructure stores and uses for Einstein Activity Capture.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
        <colgroup>
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
          <col style="width:33.33333333333333%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70696e166">What Hyperforce Captures and Stores</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70696e169">Additional Details</th>
            <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d70696e172">Data Usage</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">Calendar events</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">Calendar events include all event data that comes from users’ connected
              Microsoft or Google accounts. They don’t include event attachments.</td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 ">Einstein Activity Capture uses the data to create Salesforce Event records in
              the activity timeline and the Salesforce calendar.</td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">Contact details</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">The details include contact data from what’s displayed in the Contact Profile
              page from Gmail, Exchange, or Salesforce.</td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 ">Salesforce features such as Einstein Email Insights use Contact data. </td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">Email accounts</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">The information includes details about users’ connected Microsoft or Google
              accounts, including email address, server, and domain.</td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 ">Einstein Activity Capture uses the data to connect users’ email accounts to
              Salesforce.</td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">Email attachments</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">
              <p>The metadata for email attachments is included. For Einstein Activity Capture,
                the activity timeline doesn’t store or display attachments.</p>
              <p>For Inbox, the Send
                Later feature stores the attachments until the email is sent.</p>
              <p style="margin-bottom:0;">During Inbox’s
                email send action, Salesforce passes the email message ID to dynamically fetch
                email attachments from a Google or Exchange server.</p>
            </td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 ">Einstein Activity Capture doesn’t currently use the attachment
              metadata.</td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">Email header, email body, and metadata</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">
              <p>The email messages are from users’ connected Microsoft or Google accounts. The
                email elements that are stored include Subject, From, To, CC, Body, and sent date.
              </p>
              <p style="margin-bottom:0;">If Sync Email as Salesforce Activity is enabled, internal emails and excluded
                emails aren’t stored.</p>
            </td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 ">
              <p>Einstein Activity Capture uses the data to add emails to the activity timeline
                of related Salesforce records.</p>
              <p>Email Insights, available with Inbox and Einstein
                Activity Capture, uses the data to create classifications.</p>
              <p style="margin-bottom:0;">Recommended
                Connections, which is available with Inbox and Einstein Activity Capture, uses the
                data to generate suggestions.</p>
              <p style="margin-bottom:0;">If Sync Email as Salesforce Activity is turned
                on, users can choose to exclude Subject and Body from being added to Salesforce.
              </p>
            </td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">Passwords and OAuth tokens</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">
              <p>The OAuth refresh and access tokens are used to connect users’ Google or
                Microsoft accounts to Salesforce.</p>
              <p>When users connect their account to Salesforce
                with OAuth 2.0, we don’t store their passwords. So, if they change their email
                password after connecting their account to Salesforce, they don’t reauthenticate
                against Google or Microsoft.</p>
              <p style="margin-bottom:0;">For users who use on-premises Exchange email
                accounts that use password authentication, we store their passwords.</p>
            </td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 "> </td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">
              <p>Salesforce records </p>
              <p style="margin-bottom:0;">Activity Platform Hyperforce Infrastructure captures and
                stores the Salesforce records when Sync Email as Salesforce Activity isn’t
                enabled. </p>
            </td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">
              <p>The records also include metadata, such as permissions, fields, and page
                layouts for records such as contacts, leads, and opportunities.</p>
              <p style="margin-bottom:0;">Inbox stores
                metadata for records for up to 24 hours. Einstein Activity Capture stores metadata
                for records until you delete the data in Salesforce. When you delete the data in
                Salesforce main instance, it’s also removed from Activity Platform Hyperforce
                infrastructure servers.</p>
            </td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 ">To associate emails with related Salesforce records, Einstein Activity Capture
              copies email addresses from contact and lead records and stores them on Hyperforce
              servers.</td>

          </tr>
          <tr class="">
            <td data-label="What Hyperforce Captures and Stores" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e166 ">User settings</td>

            <td data-label="Additional Details" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e169 ">The user settings include the user’s personal settings from Inbox or Einstein
              Activity Capture.</td>

            <td data-label="Data Usage" class="slds-cell-wrap" style="vertical-align:top;" headers="d70696e172 "> </td>

          </tr>
        </tbody>
      </table>

To review storage allocation by object, see [Salesforce Data Storage: Estimated Record Size by Object Type](https://help.salesforce.com/s/articleView?id=000383664&type=1&language=en_US) and [Data and Storage Resources](https://help.salesforce.com/s/articleView?id=xcloud.admin_monitorresources.htm&type=5&language=en_US).