--- schema_version: "1" id: d27b56a292dbc5fa1f2b1afe4e26cfb21105bf7afc1e4f368a831830bba0ed96 title: Considerations for Using Sales Account Research collection: admin version: current locale: en-us portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/account_research_considerations.md canonical_url: https://help.salesforce.com/s/articleView?id=sales.account_research_considerations.htm&release=264.0.0&type=5 source_site: help.salesforce.com content_type: documentation content_hash: 2e4cb0faf1cc2a4ad131732065f124370210a0553ebee5b9847526a89cd04199 description: Before you research accounts with generative AI, consider supported functionality, usage, limitations and allowances, limits, and other issues. products: - Sales Cloud release: "264" --- # Considerations for Using Sales Account Research Before you research accounts with generative AI, consider supported functionality, usage, limitations and allowances, limits, and other issues. ### Required Editions

Available in: Lightning Experience

Available in: Enterprise, Performance, and Unlimited Editions with the Agentforce for Sales or Industry add-on license or included in Agentforce 1 Sales Edition.

## Sales Account Research Language and Locale Support Sales Account Research supports these languages and locales.

Language	Locale	Code
English	English (Australia)	`en_AU`
	English (United Kingdom)	`en_GB`
	English (United States)	`en_US`
Arabic (Beta)	None	`ar`
Bulgarian (Beta)	None	`bg`
Catalan (Beta)	None	`ca`
Chinese Simplified (Beta)	Chinese (China)	`zh_CN`
Chinese Traditional (Beta)	Chinese (Taiwan)	`zh_TW`
Croatian (Beta)	None	`hr`
Czech (Beta)	None	`cs`
Dutch (Beta)	None	`nl`
Danish (Beta)	None	`da`
Estonian (Beta)	None	`et`
Finnish (Beta)	None	`fi`
French (Beta)	French (Canada)	`fr_CA`
French (Beta)	French (France)	`fr_FR`
German (Beta)	German (Germany)	`de_DE`
Greek (Beta)	None	`el`
Hebrew (Beta)	None	`iw`
Hindi (Beta)	None	`hi`
Hungarian (Beta)	None	`hu`
Italian (Beta)	Italian (Italy)	`it_IT`
Japanese (Beta)	Japanese (Japan)	`ja_JA`
Korean (Beta)	None	`ko`
Norwegian (Beta)	None	`no`
Polish (Beta)	None	`pl`
Portuguese (Beta)	Portuguese (Brazil)	`pt_BR`
Portuguese (Beta)	Portuguese (Portugal)	`pt_PT`
Romanian (Beta)	None	`ro`
Spanish (Beta)	Spanish (Spain)	`es_ES`
Spanish (Beta)	Spanish (Mexico)	`es_MX`
Swedish (Beta)	None	`sv`

Account Research stores results in the language of the user who generated it. Users see research results in the language last used for generation. Regenerating the research in a different language also updates the language of the results. ## Account Research Large Language Model Support Account Research supports these models. | Model | | --- | | GPT-4o | ## Einstein Trust Layer Service Support Account Research supports the Trust Layer services provided on the Salesforce generative AI platform, as described in [Einstein Trust Layer](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_layer.htm&language=en_US). | Service | Description | | --- | --- | | Data Masking | Account Research supports data masking provided by the Einstein Trust Layer. However, Account Research can’t perform research on masked company names. | Ask your Salesforce admin about which Einstein Trust Layer services are enabled in your Salesforce org and available for Account Research. ## Account Research Region Support Account Research supports these models for geo-aware request routing. | Model | | --- | | GPT-4o | ## Account Research and Generative AI Usage Agentforce Usage Types (for Agentforce conversations) and Einstein Requests are metrics for generative AI. The use of generative AI capabilities, in either a production or sandbox environment, consumes Einstein Requests and possibly Data 360 credits. See [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&language=en_US). ## Usage Types Billed by Account Research | Card | Type | Description | Notes | | --- | --- | --- | --- | | Einstein Requests | Einstein Requests | Usage is calculated based on API calls to the LLM gateway. | See [Generative AI Billable Usage Types](https://help.salesforce.com/s/articleView?id=ai.generative_ai_usage.htm&language=en_US). | ## Limitations and Allowances - Account Research only supports business accounts. You can’t use Account Research on person accounts. - Account Research isn’t available in Government Cloud. - You can’t update fields with Account Research results in these situations. - When fields aren’t on the page layout - When fields aren’t editable by the running user - When a custom prompt template maps a research area to the same field as a pre-configured research area - Map only one prompt template per field when creating custom research areas with Prompt Builder. - You can store Account Research results in standard fields and in custom fields. When customizing Account Research with Prompt Builder, map research results to these field types. - `Text` - `Text Area` - `Text Area (Encrypted)` - `Text Area (Long)` - `Text Area (Rich)` ## Other Considerations - The Agentforce for Sales add-on license or Agentforce 1 Sales Edition is required to access the Account Research feature and related permission sets. - Running users must have edit access on Account and Account Plan to update fields with research results. #### See Also - [About Einstein Generative AI](https://help.salesforce.com/s/articleView?id=ai.generative_ai_about.htm&language=en_US) - [Set up Einstein Trust Layer](https://help.salesforce.com/s/articleView?id=ai.generative_ai_trust_setup.htm&language=en_US) - [Large Language Model Data Masking](https://help.salesforce.com/s/articleView?id=ai.generative_ai_mask_data.htm&language=en_US)