---
schema_version: "1"
id: 2e0a58a4ce370ac86df7fc9dffd19c584c8abb209be3d9194bd8b96fb5a05b91
title: Email Attachments
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/access_sharing_attachments.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.access_sharing_attachments.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 3066d36fe0cf20ca084298dce59343e84d22a025e195c250699fa1656e46fa68
description: It’s important to understand how access and sharing work for merge fields, email templates, and attachments.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Email Attachments

It’s important to understand how access and sharing work for merge fields, email templates, and attachments.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, <strong>Unlimited</strong>, and <strong>Developer</strong> Editions</td></tr></tbody></table>

- Enable Salesforce Files and Content Deliveries before you select and attach files from Salesforce Files. Otherwise, you can only upload attachments, not select files from Salesforce Files.
    
    ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
    
    Note When you upload a file, it becomes part of Salesforce Files.
- If you don’t have access to a file, you can’t attach it to an email or a template. We let you know if you need access, so you can ask the file’s owner.
- When you use an email template that has attached files, the files aren’t visible after inserting the template in an email.
- Use the Related Files link when adding an attachment. All the files that are part of the record appear.

- In Lightning Experience, you can customize whether to send files as links or attachments, depending on the total size of all attached files.
    
    From Setup, enter Email Attachments in the Quick Find box, then select **Email Attachments** under Email. You can include files as links, include them as links if they exceed 3 MB, or include them as files if the sent email is less than the Salesforce email size limit.
    
    - If you select the option to include files as links when the email and attachments exceed 3 MB, or if you use list email, the actual files aren’t attached when the email is sent. Instead, a link to each file is attached to the email. When a recipient clicks a link, it opens the corresponding attachment in Salesforce Files. For example, if you attach two 1.7-MB files to an email and send it, the recipient receives the email with two links attached to it.
        
        ![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)
        
        Note An email attachment sent as a link becomes publicly accessible. Public access allows anyone with the link to view, share, and download the file.
    - Attachments that are sent as links in Lightning Experience don't expire automatically. You can expire the link manually.
    - Attachments that are sent as links in Salesforce Classic expire after 30 days. You can expire the link manually.

- When forwarding emails, the most recent version of the file is attached, not the version sent in the original email.
- Email attachments sent in Salesforce Classic can’t be forwarded in Lightning Experience.
- A file can be shared a maximum of 2,000 times.
    
    This count includes how many times the file was shared with records, people, and groups. If a file is approaching the maximum number of shares, consider creating a public link or making the file public by posting it to your feed.

#### See Also

- [Share Files Via Link](https://help.salesforce.com/s/articleView?id=experience.collab_files_sharing_via_link.htm&type=5&language=en_US)