---
schema_version: "1"
id: 2abc352a6242b53430588641a28ff793ac8612760cc8e5a554d1bf5c1801aa55
title: Test, Monitor, or Reset Configurations
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_setup_troubleshoot_parent.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_setup_troubleshoot_parent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f34a3d676a60d06a85d145e0527b2ec7a2b24b6a2fec1ee1ee0942eac0b01a15
description: If you run into problems with Einstein Activity Capture, review our troubleshooting suggestions.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Test, Monitor, or Reset Configurations

If you run into problems with Einstein Activity Capture, review our troubleshooting suggestions.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small "><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales in: <strong>Essentials</strong>, <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Cloud Einstein, which is available for an extra cost in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Inbox, which is available in <strong>Professional</strong>, <strong>Enterprise</strong>, <strong>Performance</strong>, and&nbsp;<strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is available for an extra cost in: <strong>Enterprise</strong>, <strong>Performance</strong>, and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

- **[Monitor Einstein Activity Capture Operations](https://help.salesforce.com/s/articleView?id=sales.eac_setup_status_and_metrics.htm&release=264.0.0&type=5)**  
    Use the Einstein Activity Capture Status and Metrics page to monitor user connections and status, and review event and email sync reports.
- **[Get Notified When Users’ Connections Are in Trouble](https://help.salesforce.com/s/articleView?id=sales.aac_setup_admin_notification.htm&release=264.0.0&type=5)**  
    As a Salesforce admin, you can receive notifications in the app and by email when your users’ Einstein Activity Capture connections have a status of Disabled or Needs Attention. Notifications can help you reduce your support queue and increase user satisfaction by helping you resolve issues early.
- **[Test a User’s Einstein Activity Capture Sync Status](https://help.salesforce.com/s/articleView?id=sales.aac_setup_test_user_sync_status.htm&release=264.0.0&type=5)**  
    If you connect to Einstein Activity Capture using an org-level connection or service account, you can test whether a user’s contacts and events are syncing properly. If a problem occurs, you can reset the user. We also show you that the user accepted the Einstein Activity Capture terms of service and you can send a reminder.
- **[Enable or Disable Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_enable.htm&release=264.0.0&type=5)**  
    After you complete the Einstein Activity Capture setup flow, the feature is turned on. However, you can turn it on and off, as needed.
- **[Reset Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_setup_reset.htm&release=264.0.0&type=5)**  
    Reset the feature to change the email and calendar service that you use with Einstein Activity Capture or the authentication method used in the connection. To use Einstein Activity Capture after a reset, complete the setup process again.
- **[Manage Activities Owned by Inactive Einstein Activity Capture Users](https://help.salesforce.com/s/articleView?id=sales.aac_setup_manage_inactive_users.htm&release=264.0.0&type=5)**  
    Einstein Activity Capture automatically adds email and events to the activity timeline of related Salesforce records. When an Einstein Activity user becomes an inactive Salesforce user, you can make sure their activities, including private ones, are available to others.

#### See Also

- [Set Up Einstein Activity Capture for Your Team](https://help.salesforce.com/s/articleView?id=sales.aac_setup_parent.htm&release=264.0.0&type=5 "Get your sales reps up and running with Einstein Activity Capture. Give users access to Einstein Activity Capture. Connect your company’s email and calendar application to Salesforce, and create a configuration that controls how data moves between applications. Define settings such as which data to exclude and how activities are shared. When you’re done configuring Einstein Activity Capture, your users have some setup to do, too.")