---
schema_version: "1"
id: a1115b0d56ad46103d1a57e0f374e32441a41b64136556edc89bf19a9a6a314f
title: Test a User’s Einstein Activity Capture Sync Status
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_setup_test_user_sync_status.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_setup_test_user_sync_status.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: c36c1339a25ed5fef6923ffa99ea8a58d70a7e134307014db0ec462b11959d38
description: If you connect to Einstein Activity Capture using an org-level connection or service account, you can test whether a user’s contacts and events are syncing properly. If a problem occurs, you can reset the user. We also show you that the user accepted the Einstein Activity Capture terms of service and you can send a reminder.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Test a User’s Einstein Activity Capture Sync Status

If you connect to Einstein Activity Capture using an org-level connection or service account, you can test whether a user’s contacts and events are syncing properly. If a problem occurs, you can reset the user. We also show you that the user accepted the Einstein Activity Capture terms of service and you can send a reminder.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d116607e135">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d116607e135 ">To check a user’s sync status:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d116607e135 ">Customize Application or Modify All Data</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d116607e135 ">To view the Einstein Activity Capture setup pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d116607e135 ">
              <p>View Setup and Configurations </p>
              <p>and</p>
              <p style="margin-bottom:0;">Customize Application or Modify All
                Data</p>
            </td>

          </tr>
        </tbody>
      </table>

1. From Setup, in the Quick Find box, enter Einstein Activity Capture, and then select **Settings**.
2. In the Quick Links section, click **Check User Sync Status**.
3. Enter the name of an Einstein Activity Capture user. If the user’s acceptance of the terms of services is pending, you can send a reminder.
4. To see whether a user’s contacts and events are syncing properly, click **Check Status**.
    
    Einstein Activity Capture checks the connection between Salesforce and your email server and summarizes the results.
5. If errors are listed, click **Reset User**.
    
    Resetting the user removes and then restores the connections between the user’s email and calendar application and Salesforce. After the connection is restored, contacts and events are synced again. The reset process can take several hours.
6. If syncing doesn’t resume, check that the email address on the User record has the same domain as the Microsoft or Google credentials used when setting up the Einstein Activity Capture connection.

#### See Also

- [Connect to Einstein Activity Capture with a Microsoft Exchange Service Account](https://help.salesforce.com/s/articleView?id=sales.aac_setup_service_account_parent.htm&release=264.0.0&type=5 "The service account authentication method is available for Microsoft Exchange on-premises servers. A service account can help you scope authentication to a specific set of users and set up all Einstein Activity Capture users at the same time. The Salesforce admin works with their Exchange admin to create a service account with the impersonation role and give Salesforce access to the service account user’s data. Follow the steps based on the supported server that your company uses.")