---
schema_version: "1"
id: 921012c8e3e906bd2f68bf4bb3cd808fce8d05915264690de71c744c82dc931d
title: Connect Salesforce to Your Microsoft Exchange Endpoint
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_setup_manual_connection.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_setup_manual_connection.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: d270a0ef6704e890e00a109faa785a849ae5feb924b6c7ae558bc34d2d764569
description: If your Exchange Web Service (EWS) isn’t exposed externally because the Microsoft Autodiscover setting isn’t on, Einstein Activity Capture or Inbox can’t find your Microsoft Exchange account. Manually connect your Microsoft Exchange endpoint to Salesforce so that your Microsoft Exchange users can benefit from Einstein Activity Capture or Inbox.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Connect Salesforce to Your Microsoft Exchange Endpoint

If your Exchange Web Service (EWS) isn’t exposed externally because the Microsoft Autodiscover setting isn’t on, Einstein Activity Capture or Inbox can’t find your Microsoft Exchange account. Manually connect your Microsoft Exchange endpoint to Salesforce so that your Microsoft Exchange users can benefit from Einstein Activity Capture or Inbox.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
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            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d160161e132">User Permissions Needed</th>
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            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d160161e132 ">To create a Microsoft Exchange connection:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d160161e132 ">Customize Application OR Modify All Data</td>

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1. Make sure that Einstein Activity Capture or Inbox is enabled.
2. From Setup, in the Quick Find box, enter Microsoft Exchange Connections, and then select **Microsoft Exchange Connections**.
3. Click **New**, and then enter the connection details.
4. Enter a name for the configuration, your Microsoft Exchange or EWS endpoint as the **Server URL**, and your company's **Email Suffix**.
5. We recommend that you verify the connection. Enter a Microsoft Exchange email and password, and then click **Verify**.
6. Save the connection.

#### See Also

- [Set Up Einstein Activity Capture for Your Team](https://help.salesforce.com/s/articleView?id=sales.aac_setup_parent.htm&release=264.0.0&type=5 "Get your sales reps up and running with Einstein Activity Capture. Give users access to Einstein Activity Capture. Connect your company’s email and calendar application to Salesforce, and create a configuration that controls how data moves between applications. Define settings such as which data to exclude and how activities are shared. When you’re done configuring Einstein Activity Capture, your users have some setup to do, too.")
- [Use a Service Account to Connect an Exchange On-Premises Server to Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_setup_service_account_on_prem.htm&release=264.0.0&type=5 "If your company uses Microsoft Exchange 2019, 2016, or 2013 on-premises, you can connect to Einstein Activity Capture by using a service account. The Salesforce admin works with their Exchange admin to create a service account with the impersonation role and give Salesforce access to the service account user’s data. By using a service account, you can scope authentication to a specific set of users and set up all Einstein Activity Capture users at the same time.")