---
schema_version: "1"
id: 66d715c5b7387a7d56ccc20f7cdb65f11ec12509f495781aa4df1ab5f689894a
title: Get Notified When Users’ Connections Are in Trouble
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_setup_admin_notification.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_setup_admin_notification.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 63ed059e8f5dbff8dd9df458c2036d72792a780beca0f97fdc5cab8e93fd595e
description: As a Salesforce admin, you can receive notifications in the app and by email when your users’ Einstein Activity Capture connections have a status of Disabled or Needs Attention. Notifications can help you reduce your support queue and increase user satisfaction by helping you resolve issues early.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Get Notified When Users’ Connections Are in Trouble

As a Salesforce admin, you can receive notifications in the app and by email when your users’ Einstein Activity Capture connections have a status of Disabled or Needs Attention. Notifications can help you reduce your support queue and increase user satisfaction by helping you resolve issues early.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d65147e135">User Permissions Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d65147e135 ">To check a user’s connection status:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d65147e135 ">Customize Application OR Modify All Data</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d65147e135 ">To view the Einstein Activity Capture setup pages:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d65147e135 ">
              <p>View Setup and Configurations </p>
              <p>and</p>
              <p style="margin-bottom:0;">Customize Application OR Modify All
                Data</p>
            </td>

          </tr>
        </tbody>
      </table>

Notifications are sent every 7 days. Connections have a status of Disabled or Needs Attention when the permissions are removed, user disconnects manually, user email account has issues, and so on.

1. From Setup, in the Quick Find box, enter Einstein Activity Capture, and then select **Settings**.
2. Click the **Settings** tab.
3. Turn on Connection Status Notifications.
4. In Percent of Connected Accounts, enter a percentage of connected accounts that have the status of Disabled or Needs Attention. When this threshold is reached, you receive a notification every 7 days.
    
    If you enter 0%, you still receive notifications. To stop receiving notifications, turn off Connection Status Notifications.
5. Click **Save**.
6. From the Notification Type list, select the delivery format of the notification that you want to receive.