---
schema_version: "1"
id: 2f310b3e43de44a1d8e1d8242af34487a497946ccc66137bc6508fac70be40b4
title: How to Respond to Event Invitations from Your Microsoft or Google Calendar
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_event_sync_respond_to_invitations.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_event_sync_respond_to_invitations.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a05c09ee24d3de96ee6dfd862750e6aa81d5175ea60b65d1ae14fba771e7285d
description: To avoid overwriting your attendance status when syncing with Einstein Activity Capture, consider your sync direction before you accept and decline event invitations.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# How to Respond to Event Invitations from Your Microsoft or Google Calendar

To avoid overwriting your attendance status when syncing with Einstein Activity Capture, consider your sync direction before you accept and decline event invitations.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

If you work in Lightning Experience or the Salesforce mobile app, accepting and declining event invitations isn’t available.

If you work in Salesforce Classic, accepting and declining invitations is possible but isn’t recommended for Einstein Activity Capture users who sync events in certain directions. Because responses to event invitations don’t sync from Salesforce to your Microsoft® or Google Calendar™, you can unintentionally override your attendance status. To avoid doing so, learn how sync directions impact which application to use when responding to event invitations. If you’re not sure what direction your events are syncing, talk to your Salesforce admin.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small ">
      <colgroup>
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
        <col style="width:33.33333333333333%">
      </colgroup>
      <thead class="slds-text-title_caps ">
        <tr class="">
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39824e141">Sync Direction</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39824e144">Application to Respond from</th>
          <th scope="col" class="slds-cell-wrap" style="vertical-align:top;" id="d39824e147">Reason</th>
        </tr>
      </thead>
      <tbody>
        <tr class="">
          <td data-label="Sync Direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d39824e141 ">
            <ul>
              <li>Exchange to Salesforce</li>

              <li>Google to Salesforce</li>

              <li>Both Ways</li>

            </ul>
          </td>

          <td data-label="Application to Respond from" class="slds-cell-wrap" style="vertical-align:top;" headers="d39824e144 ">
            <ul>
              <li>Microsoft Exchange–based calendar</li>

              <li>Google Calendar</li>

            </ul>
          </td>

          <td data-label="Reason" class="slds-cell-wrap" style="vertical-align:top;" headers="d39824e147 ">
            <p>Because your response syncs to Salesforce, the status is accurate in both
              applications.</p>
            <p style="margin-bottom:0;"> If you respond from Salesforce, your status is overwritten the next time
              Microsoft or Google events sync to Salesforce.</p>
          </td>

        </tr>
        <tr class="">
          <td data-label="Sync Direction" class="slds-cell-wrap" style="vertical-align:top;" headers="d39824e141 ">
            <ul>
              <li>Salesforce to Exchange</li>

              <li>Salesforce to Google</li>

            </ul>
          </td>

          <td data-label="Application to Respond from" class="slds-cell-wrap" style="vertical-align:top;" headers="d39824e144 ">
            <ul>
              <li>Microsoft Exchange–based calendar</li>

              <li>Google Calendar</li>

              <li>Salesforce</li>

            </ul>
          </td>

          <td data-label="Reason" class="slds-cell-wrap" style="vertical-align:top;" headers="d39824e147 ">Because responses don’t sync from Salesforce to Microsoft or Google, your
            attendance status remains only in the application where you responded. To show your
            attendance status in both applications, respond in both applications.</td>

        </tr>
      </tbody>
    </table>

#### See Also

- [How Event Attendees Sync with Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_event_sync_attendees.htm&release=264.0.0&type=5 "Contacts, leads, and Salesforce users sync to Microsoft or Google calendars. Events sync according to the organizer’s sync direction.")
- [Events and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_guidelines_sync.htm&release=264.0.0&type=5 "Discover how Einstein Activity Capture handles your event data after it’s captured.")