---
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title: Preparing to Sync Contacts with Einstein Activity Capture
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_contact_sync_prepare.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_contact_sync_prepare.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0edc29f1792fa30c6e29690b9afc8cbb55b582715e1825258906d13ec74e6855
description: If your Salesforce admin configured Einstein Activity Capture to sync contacts, review our suggestions for making sure it works the way you want.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Preparing to Sync Contacts with Einstein Activity Capture

If your Salesforce admin configured Einstein Activity Capture to sync contacts, review our suggestions for making sure it works the way you want.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

## Microsoft Exchange

After you’re set up to sync contacts, Einstein Activity Capture creates a folder called Salesforce\_Sync in your connected Microsoft account’s contact directory. Your contacts sync between the Salesforce\_Sync folder and Salesforce. Don’t rename, move, or delete the Salesforce\_Sync folder. If you delete the folder, contacts stop syncing between your connected account and Salesforce.

If you’re set up to sync from Salesforce to Microsoft Exchange only, no more setup is required. Your contacts are syncing from Salesforce to your Salesforce\_Sync folder.

If you’re set up to sync from Microsoft Exchange to Salesforce or both ways, move the contacts that you want to sync to Salesforce into the Salesforce\_Sync folder. Salesforce recommends that you keep syncing contacts only in the Salesforce\_Sync folder. If you have the same contact in both the Salesforce\_Sync folder and your main address list in Outlook, a duplicate of it appears in the All contacts list in Outlook.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note Contact sync doesn’t support Outlook categories, so contacts labeled with a Salesforce\_Sync category that don’t exist in a contacts subfolder of the same name don’t sync with Salesforce. To avoid this issue, disable contact categories and select the Salesforce\_Sync folder for new contacts in Outlook. See [Einstein Activity Capture - New Contacts Created In Outlook with ‘Salesforce\_Sync’ Category Do Not Sync to Salesforce](https://issues.salesforce.com/issue/a028c00000j5kg9AAA/eac--new-contacts-created-in-outlook-with-salesforce_sync-category-do-not-sync-to-salesforce).

## Google

After you’re set up to sync contacts, Einstein Activity Capture creates a label called Salesforce Sync in your connected Google account. Your contacts sync between the Salesforce Sync label and Salesforce. Don’t rename, move, or delete the Salesforce Sync label. If you delete the label, contacts stop syncing between your connected account and Salesforce.

If you’re set up to sync from Salesforce to Google only, no more setup is required. Your contacts are syncing from Salesforce to your Salesforce Sync label.

If you’re set up to sync from Google to Salesforce or both ways, move the Google Contacts that you want to sync into the Salesforce Sync label. Some Google contact fields must have a standard label to sync with Salesforce. Without the label, the field doesn't sync. For example, the Email field on a Google contact must have the standard Work label. See [Field Mappings for Contact Sync](https://help.salesforce.com/s/articleView?id=sales.aac_sync_contact_field_mapping.htm&type=5&language=en_US) for details on field mappings and required labels.

Einstein Activity Capture syncs contacts in the Salesforce Sync label that meet your sync criteria during the next sync cycle.

#### See Also

- [Contacts and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_contact_sync_parent.htm&release=264.0.0&type=5 "Discover how Einstein Activity Capture handles your contact data after it’s captured.")