---
schema_version: "1"
id: a5335b92cfad0b4218d4003f38fe0a83f689b3ce0407444572ab12791b7faceb
title: Considerations for Disabling Emails in an Einstein Activity Capture Configuration
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_considerations_email_capture.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_considerations_email_capture.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 0abbb9c12ad68c9196e9834e49fcaf224643d725e8794c330a80d7bf58cb2189
description: You can prevent email data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling emails.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Considerations for Disabling Emails in an Einstein Activity Capture Configuration

You can prevent email data from being used by Einstein Activity Capture. Make sure that you understand the effects of disabling emails.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

- To stop capturing emails for a user, add them to an Einstein Activity Capture configuration with emails disabled.
- When you disable emails, here’s what happens to emails.
    - Emails aren’t added to the activity timeline of related Salesforce records. Previously captured emails remain on the activity timeline.
    - Emails aren’t included in the Activities dashboard.
    - Email data isn’t available to Einstein features, such as Email Insights.
    - For non-Inbox users, email data isn’t stored on Hyperforce or Amazon Web Services (AWS). Previously captured emails remain on Hyperforce and AWS.
    - For Inbox users, email data is still stored on Hyperforce and AWS. The email data is used for Inbox productivity features.
- If a user has more than one email account connected to Salesforce and is in an email-disabled configuration, emails from all their accounts stop being captured.
- Users whose emails aren’t captured can still send emails from the email composer on the activity timeline. The email is added to the activity timeline. However, emails sent from Salesforce in this way no longer go through users’ connected accounts. Instead, they go through Salesforce similar to when Einstein Activity Capture isn’t on.
- Users whose emails aren’t captured automatically can still log emails manually from the Outlook and Gmail integrations.
- If you re-enable emails, we don’t go back and capture emails from the time when email was disabled. If a user’s account is connected or reconnected after email is re-enabled, we capture a certain amount of past email data. For details, see [Data Retention and Deletion](https://help.salesforce.com/s/articleView?id=sales.aac_data_retention.htm&release=264.0.0&type=5 "Find out what data Einstein Activity Capture stores, how much is stored, and how long it’s retained.").

#### See Also

- [Define Which Data to Capture Through an Einstein Activity Capture Configuration](https://help.salesforce.com/s/articleView?id=sales.aac_setup_create_configuration.htm&release=264.0.0&type=5 "Configurations determine which data gets captured and how it flows between Salesforce and your connected account. You create one configuration during the initial setup and you can add more to customize data capture and sync behavior for specific users or profiles. By default, Einstein Activity Capture syncs events and contacts bi-directionally, though you can edit these settings at any time.")
- [Using Emails Without Sync Email as Salesforce Activity in Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_guidelines.htm&release=264.0.0&type=5 "This information is relevant only to versions of Einstein Activity Capture set up before the Summer ’25 release and that haven't updated to Sync Email as Salesforce Activity. If you have a newer version of Einstein Activity Capture or have migrated email to sync as activity, this information doesn't apply to you.")
- [Permission Sets](https://help.salesforce.com/s/articleView?id=platform.perm_sets_overview.htm&type=5&language=en_US)