---
schema_version: "1"
id: d6b2f719f757d18f7fa1553257e6ced4de89349f9442885fd5f2a43eb4e57624
title: Connect Your Email and Calendar to Salesforce with Einstein Activity Capture or Inbox
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/sales/264-0-0/aac_connect_additional_accounts.md
canonical_url: https://help.salesforce.com/s/articleView?id=sales.aac_connect_additional_accounts.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: f4a2f256872c63c0746e311ad629a0a8e6ce5dbcb0ce1bbe49338621e135a9bc
description: Depending on how your Salesforce admin configures Einstein Activity Capture, it’s possible that you’re responsible for connecting or reconnecting your Microsoft or Gmail account to Salesforce. If you use Lightning Email and have access to Inbox features, connect an account to Salesforce.
products:
  - Sales Cloud
  - Cross Cloud
  - Service Cloud Voice
release: "264"
---
# Connect Your Email and Calendar to Salesforce with Einstein Activity Capture or Inbox

Depending on how your Salesforce admin configures Einstein Activity Capture, it’s possible that you’re responsible for connecting or reconnecting your Microsoft or Gmail account to Salesforce. If you use Lightning Email and have access to Inbox features, connect an account to Salesforce.

### Required Editions

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small edition"><colgroup><col></colgroup><tbody><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available in: Lightning Experience</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein Activity Capture Standard in Sales in <strong>Starter</strong>, <strong>Pro Suite</strong>, <strong>Professional</strong>, and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with <strong>Unlimited </strong>Edition, <strong>Einstein 1 Sales Edition</strong>, and <strong>Agentforce 1 Edition</strong></td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Einstein for Sales, which is included in <strong>Einstein 1 Sales Edition</strong> and available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Sales Engagement, which is included with Sales in <strong>Performance</strong> and <strong>Unlimited</strong> Editions, and available for an extra cost in <strong>Professional</strong> and <strong>Enterprise</strong> Editions</td></tr><tr class=""><td class="slds-cell-wrap" style="vertical-align:top;">Available with Revenue Intelligence, which is available for an extra cost in <strong>Enterprise</strong> and <strong>Unlimited</strong> Editions</td></tr></tbody></table>

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/images/icon_note.png)

Note We’re reorganizing the Einstein Activity Capture documentation. We’re moving some information around, but we aren’t deleting anything.

<table class="slds-table slds-table_bordered slds-max-medium-table_stacked slds-m-bottom_small permission">
        <colgroup>
          <col style="width:50%">
          <col style="width:50%">
        </colgroup>
        <thead class="slds-text-title_caps ">
          <tr class="">
            <th scope="colgroup" class="slds-cell-wrap" colspan="2" style="text-align:center;vertical-align:top;" id="d163290e138">User Permissions
              Needed</th>
          </tr>
        </thead>
        <tbody>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163290e138 ">To connect an account with Einstein Activity Capture:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163290e138 ">Use Einstein Activity Capture</td>

          </tr>
          <tr class="">
            <td data-label="User Permissions Needed" class="slds-cell-wrap" style="vertical-align:top;" headers="d163290e138 ">To connect an account with Inbox:</td>

            <td class="slds-cell-wrap" style="vertical-align:top;" headers="d163290e138 ">Use Inbox</td>

          </tr>
        </tbody>
      </table>

1. From your personal settings, in the Quick Find box, enter Connected Accounts, and then select **Email and Calendar Accounts**.
    
    If your admin connected an account for you, it’s listed under Connected Accounts. If it’s not, try refreshing the page.
2. Click **New Account**.
    
    ![New account button](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-sales-sales_productivity-264-0-0-production-enus/b2f6c36a-fa61-4a3c-9752-032ce1818a69/sales_productivity/images/aac/aac_newAccount.png)
3. Follow the steps to connect your account.
    
    After you connect an account, it takes up to 24 hours for Einstein Activity Capture to add your emails and events to related Salesforce records. Inbox features are available right away.
4. If your Salesforce admin upgrades your Microsoft Office 365 authentication method to Microsoft Graph and you're asked to reauthenticate, click **Reconnect**. Enter your Microsoft Office 365 credentials to reconnect your account and complete the upgrade. Reconnect by October 1, 2026 to avoid service disruption.

- If your admin didn’t connect your account for you, but added you to an Einstein Activity Capture configuration that includes syncing, make sure that:
    - Your primary account matches the User Principal Name (UPN) in Active Directory. Email accounts in Salesforce are in UPN format by default.
    - The account that you connect is the same email and calendar service that your admin connected to Salesforce. For example, if your admin connects Microsoft Exchange, connect a Microsoft Exchange account.
- If your admin connected your account for you through an org-level connection and you have access to Inbox, connect an account for Inbox to work. You can connect the primary account or a different account.
- All users can capture more data by connecting other accounts. However, if your admin connected your account for you through an org-level connection, the primary account is used to capture data through the org-level connection, so you don’t connect it again.
- When you disconnect an account, it doesn’t appear as disconnected until you log out of Salesforce and then log in again.
- When you delete an account, the data captured from that account is removed from Salesforce. If you connect the wrong account or run into problems with Inbox features, such as emails not tracking or available times not updating, we recommend that you delete the connected account. Then, connect it again as a new account.
- Einstein Activity Capture sends emails only from the Connect Account, which is listed on the user’s Salesforce record. To change the primary sending address, update the Email field on the user's record to match their primary email address (in UPN format). For Microsoft environments, the UPN in Active Directory, the primary SMTP address, and the Salesforce User Email field must all match.
- Before you connect a personal or secondary mailbox, review your sharing settings and your org default settings. Einstein Activity Capture sharing settings apply to all connected accounts. For details, see [Control How Your Captured Emails Are Shared](https://help.salesforce.com/s/articleView?id=sales.aac_share_with_everyone.htm&release=264.0.0&type=5 "Choose how to share email data that Einstein Activity Capture adds to the activity timeline of related Salesforce records. Share with all users, Chatter groups, or no one.").
- Einstein Activity Capture uses the email's unique ID to deduplicate captured emails. If the same email is synced from multiple connected accounts, Einstein Activity Capture checks for an existing record with the same ID before creating one, keeping the activity timeline clean.
- To avoid sync gaps, keep your account connection healthy. Check your connection status regularly, and reconnect your account when prompted by authentication changes or if your status is **Needs Attention**. See [Monitor Einstein Activity Capture Operations](https://help.salesforce.com/s/articleView?id=sales.eac_setup_status_and_metrics.htm&release=264.0.0&type=5 "Use the Einstein Activity Capture Status and Metrics page to monitor user connections and status, and review event and email sync reports.").
- Email aliases aren’t separate mailboxes and can’t be authenticated as separate connected accounts.
- Einstein Activity Capture doesn’t support shared email accounts, such as a single account that multiple people log into at the same time from different devices. Salesforce can’t make sure that email capture works as expected in this scenario.

#### See Also

- [Start Microsoft Graph Upgrade for User-Level Connections](https://help.salesforce.com/s/articleView?id=sales.eac_start_migration_user_level.htm&release=264.0.0&type=5 "Follow the prompts in Setup to start the process. After you complete the upgrade, you can’t roll back to Exchange Web Services (EWS).")
- [Emails and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_email_parent.htm&release=264.0.0&type=5 "Discover how Einstein Activity Capture handles your email data after it’s captured.")
- [Events and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_guidelines_sync.htm&release=264.0.0&type=5 "Discover how Einstein Activity Capture handles your event data after it’s captured.")
- [Contacts and Einstein Activity Capture](https://help.salesforce.com/s/articleView?id=sales.aac_contact_sync_parent.htm&release=264.0.0&type=5 "Discover how Einstein Activity Capture handles your contact data after it’s captured.")
- [Review the Activities Analytics Dashboard](https://help.salesforce.com/s/articleView?id=sales.aac_review_activity_reports.htm&release=264.0.0&type=5 "Review the Activities Analytics Dashboard to review Einstein Activity Capture license or permission.")