---
schema_version: "1"
id: 1846ead9986a9d13cc2829239ebff8245328d86b7fe9b0ca2802da3b28c2468b
title: Knowledge
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_salesforce_knowledge.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_salesforce_knowledge.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 16859f719fe4a47c984aa4aa69ad016d8519948337e0540a0570d65578d99efb
description: Reuse modular content across articles with Knowledge Blocks. Draft articles from any record using custom prompt templates with Einstein Knowledge Creation, and prevent duplicate articles with Knowledge Similarity.
products:
  - Cross Cloud
release: "264"
---
# Knowledge

Reuse modular content across articles with Knowledge Blocks. Draft articles from any record using custom prompt templates with Einstein Knowledge Creation, and prevent duplicate articles with Knowledge Similarity.

- **[Reuse Modular Content Across Articles with Knowledge Blocks](https://help.salesforce.com/s/articleView?id=release-notes.rn_knowledge_blocks.htm&release=264.0.0&type=5)**  
    Knowledge Blocks are modular, reusable units of content — like a legal disclaimer or company address — that you create once and insert into any article as a managed, read-only block. When you publish a new version of a block, every article using it reflects the change automatically.
- **[Create Knowledge Articles from Any Record with Custom Prompt Templates](https://help.salesforce.com/s/articleView?id=release-notes.rn_knowledge_creation_custom_prompts.htm&release=264.0.0&type=5)**  
    Your service reps can draft accurate Knowledge articles from any record, such as cases, incidents, or work orders without writing articles manually. You can build multiple custom prompt templates in Prompt Builder using plain-language instructions and merge fields, so your reps always have a template tailored to the record and scenario at hand. Your reps can pick the right template for each scenario and create articles directly from a record or conversationally through Agentforce from anywhere in the app. Previously, Einstein Knowledge Creation offered a single out-of-the-box template limited to cases and messaging sessions.
- **[Prevent Duplicate Articles with Knowledge Similarity](https://help.salesforce.com/s/articleView?id=release-notes.rn_knowledge_similarity.htm&release=264.0.0&type=5)**  
    When your authors draft Knowledge articles, they can check for similar articles in the knowledge base. Knowledge Similarity surfaces any matching articles along with a similarity score. Your authors can decide whether to reuse or update an existing article instead of creating a duplicate, so your knowledge base stays consistent and free of redundant content.
- **[Keep Knowledge Article Images Private After You Archive or Restrict an Article](https://help.salesforce.com/s/articleView?id=release-notes.rn_service_knowledge_image_access.htm&release=264.0.0&type=5)**  
    Salesforce now checks the status and public visibility of a Knowledge article version before it serves any image embedded in the article. Previously, an image stayed reachable at its direct URL for guest and unauthenticated visitors even after you archived the article version or made the article internal only, which inadvertently exposed content intended for retirement.
- **[Reuse Existing Content by Cloning a Knowledge Article](https://help.salesforce.com/s/articleView?id=release-notes.rn_knowledge_clone_article.htm&release=264.0.0&type=5)**  
    Save time and maintain consistency by starting a new article from an existing one, copying its fields and attached files. Instead of recreating an article from scratch, you start from a proven structure and tailor it for a new context, product, or audience.