---
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title: Real-Time Offer Management
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_rtom.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_rtom.htm&release=264.0.0&type=5
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description: Create more relevant promotions and customize how they are adjudicated with personalized targets. Add flexible promotion stacking rules, earlier coupon validation, and create custom eligibility logic around your own business logic instead of a standard template by using tabular rules based promotions. Turn a campaign brief into a fully drafted offer or promotion in minutes with Agentforce and show offers directly into your own mobile app with the Mobile SDK. Set up offer communication content once and update automatically across SMS, push notifications, and WhatsApp. Give your partners and community users the guided tools to build and manage their own promotions and offers.
products:
  - Cross Cloud
release: "264"
---
# Real-Time Offer Management

Create more relevant promotions and customize how they are adjudicated with personalized targets. Add flexible promotion stacking rules, earlier coupon validation, and create custom eligibility logic around your own business logic instead of a standard template by using tabular rules based promotions. Turn a campaign brief into a fully drafted offer or promotion in minutes with Agentforce and show offers directly into your own mobile app with the Mobile SDK. Set up offer communication content once and update automatically across SMS, push notifications, and WhatsApp. Give your partners and community users the guided tools to build and manage their own promotions and offers.

- **[Global Promotions Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_rtom_gpm.htm&release=264.0.0&type=5)**  
    Tailor every promotion to how each customer actually shops, instead of applying the same discount to everyone. Get granular control on how multiple promotions combine on a single order, so shoppers get compelling deals without unintended discount stacking. Build promotions around your own business logic instead of fitting into a standard template.
- **[Offer Management](https://help.salesforce.com/s/articleView?id=release-notes.rn_rtom_offers.htm&release=264.0.0&type=5)**  
    Turn a campaign brief into a fully drafted offer or promotion in minutes, complete with rules and rewards ready for your review. Put those personalized offers directly into your own mobile app, so customers see them wherever they're already shopping. Set up your messaging once and let updates carry automatically across SMS, push, and WhatsApp. Give your partners and community users the same guided tools to build and manage their own promotions and offers.

## Real-Time Offer Management Features Released by Month

Real-Time Offer Management features and changes are released on a monthly basis. Check this page for the latest releases.

### August 2026

- **Offer Management**: [Manage Offers and Promotions from the Real-Time Offer Management Unified Console](https://help.salesforce.com/s/articleView?id=release-notes.rn_offers_unified_console.htm&release=264.0.0&type=5 "Manage promotions and offers more efficiently from one workspace. Move between planning, creation, and performance analysis in one place, without switching apps.") (Added the week of August 31, 2026)
- **Offer Management**: [Set Up Offer Management Faster with Salesforce Go](https://help.salesforce.com/s/articleView?id=release-notes.rn_offers_unified_console.htm&release=264.0.0&type=5 "Manage promotions and offers more efficiently from one workspace. Move between planning, creation, and performance analysis in one place, without switching apps.") (Added the week of August 31, 2026)
- **Offer Management**: [Make Smarter Decisions with the Offer Analytics](https://help.salesforce.com/s/articleView?id=release-notes.rn_offers_analytics.htm&release=264.0.0&type=5 "Make smarter offer decisions by seeing previous offer performance across products, categories, market segments, and engagement channels in one place. Compare results and adjust existing offers to reach your targets. Relaunch your most successful offers and focus future offers on the combinations that drive stronger engagement and business outcomes.") (Added the week of August 31, 2026)
- **Offer Management**: [Control Which Offers Appear in Offer Personalised Recommendations](https://help.salesforce.com/s/articleView?id=release-notes.rn_offers_personalised_recommendations.htm&release=264.0.0&type=5 "Deliver more relevant offer recommendations by controlling which offers the recommender considers for each customer. When you create an offer recommender in Salesforce Personalization, apply ready-made filters or build your own from offer details and related information in a Data 360 data graph.") (Added the week of August 31, 2026)