---
schema_version: "1"
id: 09fc83f50c345bc78c1c2ce6bea78235948a82d77906ff20f24ce04d79e29a62
title: License, Permit, and Inspection Management for Agentforce Public Sector
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_ps_lpi_mgmt_container.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_ps_lpi_mgmt_container.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 15b52d8f73ba98133fee7eeba5730ced4c7ff9909bdd9571ff0f9471b0849b79
description: Guide applicants through license and permit applications with an agent-assisted intake experience. The intake flow unifies multiple licenses into a single application, fills fields from uploaded documents, and lets applicants pause and resume. Constituents pay application fees directly on your portal, and inspectors add unplanned tasks during a visit. Address search finds locations and addresses by name instead of by generated ID.
products:
  - Cross Cloud
release: "264"
---
# License, Permit, and Inspection Management for Agentforce Public Sector

Guide applicants through license and permit applications with an agent-assisted intake experience. The intake flow unifies multiple licenses into a single application, fills fields from uploaded documents, and lets applicants pause and resume. Constituents pay application fees directly on your portal, and inspectors add unplanned tasks during a visit. Address search finds locations and addresses by name instead of by generated ID.

- **[Guide License and Permit Applicants with Agentic Application Intake](https://help.salesforce.com/s/articleView?id=release-notes.rn_psc_guide_license_permit_applicants_agentic_intake.htm&release=264.0.0&type=5)**  
    Business owners and applicants complete License and Permit applications through Agentic Application Intake, a guided experience with an agent-assisted side panel that replaces rigid form-only flows. The agent answers contextual questions about the application process and helps applicants fill out forms through natural language guidance. The intake flow unifies multiple licenses into a single application, auto-fills fields from uploaded documents, and lets applicants pause and resume without losing progress.
- **[Collect Fees for Public Sector Services with Inbound Payments (Generally Available)](https://help.salesforce.com/s/articleView?id=release-notes.rn_psc_collect_fees_inbound_payments.htm&release=264.0.0&type=5)**  
    Help constituents pay for services, such as license and permit applications, directly on your public-facing portal. Agency employees get real-time visibility into payment status, reducing manual reconciliation and ensuring compliance before application approval.
- **[Add Ad Hoc Tasks During Visits](https://help.salesforce.com/s/articleView?id=release-notes.rn_psc_add_ad_hoc_tasks_during_visits.htm&release=264.0.0&type=5)**  
    Inspectors can now create tasks during a visit, even if those tasks weren't pre-assigned. When an inspector identifies unplanned work at a site, such as an additional safety check or follow-up verification, they select an action plan template and add tasks to the visit. This eliminates the need to return to the site later or manually track unplanned activities outside Salesforce.
- **[Search for Locations and Addresses by Name](https://help.salesforce.com/s/articleView?id=release-notes.rn_aps_location_address_picker.htm&release=264.0.0&type=5)**  
    Select location and address records naturally instead of looking through auto-generated IDs. The new Location Address Picker component provides a user-friendly way to find addresses within your flows and Omniscripts, displaying a map when a location and address are selected.