Constituents and their authorized representatives can now apply for multiple government benefit programs in a single, unified application instead of completing a separate application for each one. As applicants enter their information, they are checked for eligibility for each program at the same time, and known details are prefilled from existing records to reduce repetitive data entry. The result is faster, lower-error intake for constituents and consolidated, more consistent workflows for caseworkers and supervisors.
- Apply for Multiple Benefits in a Single Application
Give your constituents a unified digital intake experience so they can apply for multiple government benefit programs at once. Constituents and their authorized representatives complete one combined application that checks their information against eligibility rules and prefills previously saved details to reduce retyping. Caseworkers get faster, lower-error intake, and supervisors gain consolidated workflows that improve compliance, oversight, and reporting accuracy across programs. - Evaluate Eligibility Across Benefit Programs Simultaneously
Determine eligibility across multiple benefit programs at the same time during application intake. The integrated application evaluates household, income, asset, and expense details in parallel, so constituents see every program they qualify for in one pass instead of applying separately. Faster determinations mean constituents wait less time for the support they need. - Accelerate Benefit Application Intake with Automatic AI-based Data Prefilling
Automatically load known information and preliminary application details into benefit forms to reduce repetitive data entry. Constituents can upload official documents directly into forms to speed up completion. Agentforce Public Sector extracts and verifies essential demographic details from multiple files to prefill fields, cut manual typing, reduce entry errors, and save time. - Capture Program-Specific Details During Benefit Applications
Collect specialized, program-specific information during guided application flows. Some programs require details that a standard intake form doesn't capture, and dynamic Omniscript components gather exactly what each program needs. Complete, accurate submissions reduce the delays and denials that come from missing information. - Capture Authorized Representatives Information
An authorized representative can start a benefit application for someone else, record consent for the capabilities they cover, and leave a trail the agency can review. Representatives never need the applicant's password, and they never impersonate the applicant. This release doesn't include a control to grant or revoke access.