Get a comprehensive overview of your service reps' real-time status and current work with the Service Reps component in Command Center for Service V2. Monitor your team's presence, capacity, workload, and active work distribution in a single consolidated list view.
Where: This feature is available for Enhanced Omni-Channel orgs with Command Center for Service V2 enabled. View supported editions.
Who: Supervisors and admins need the Access Command Center for Service V2 permission to view the Service Reps component. To configure pages in the Lightning App Builder, you need the Customize Application permission.
How: Contact Salesforce to enable Command Center for Service V2 for your org, then enable it in Supervisor Settings. In the Lightning App Builder, open your Command Center for Service V2 Lightning page or create a new Lightning page. Drag the Service Reps component from the component panel onto the canvas. In the properties panel, choose the columns and actions you want to show. Then, save and activate the page.