Speed up fulfillment and give requestors and fulfillers the flexibility to update field values as needed. When designing service processes, you can decide which attributes are editable in each status, and who can edit them. These settings make sure that updates happen within defined boundaries while the requests are active.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Unified Catalog.
How: This change is available by request. Contact your Salesforce account executive.