Scale operations and increase productivity with Agentforce for Manufacturing. New AI-driven capabilities empower sales teams to collaborate in Slack using the Industries Sales Assistance agent template and accelerate warranty claim adjudication through the Warranty Claims Adjudication agent. With the new Agentforce Builder in Agentforce Studio, teams can easily build, customize, and deploy AI agents tailored to their needs.
- Accelerate Manufacturing Warranty Claim Adjudication with Agentforce
Give adjudicators and underwriters an AI assistant that clears the queue faster and catches risk earlier. Built to assist claim adjudicators and warranty underwriters, the agent summarizes queue volume, aging, and pending liability, and ranks open claims by value, age, and complexity. It also flags fraud risks such as duplicate serial numbers or repeat asset failures, audits claims for missing fields, coverages, and attachments, and drafts Requests for Information (RFIs) for the adjudicator to send. Human experts stay in full control of every decision. - Close Deals Faster in Slack with Industries Sales Assistance
Get your AI agent and CRM data right into Slack, the workspace your team already relies on. Your sales team can use simple conversational prompts to search products and parts, check pricing, locate distributors, and move deals forward by creating opportunities and quotes, requesting trade-ins, and drafting customer emails. With account intelligence and AI-powered next best actions surfaced directly in Slack, field reps and managers can respond faster, reduce context switching, minimize administrative work, and spend more time closing deals. - Build Manufacturing Ready Agents in the New Agentforce Builder
Design agents faster with AI assistance built right into the workflow. The Asset Service Management and Industries Sales Concierge agents are now available in the new agent builder, which uses built-in AI assistance and Agent Script-powered workflows to help you create agents that follow your business rules. Preview, test, trace, and debug agent behavior to deliver higher-quality experiences with less development effort. More manufacturing agents move to the new builder in upcoming releases. - Set Up Industries Sales Concierge Agent with a Single Click
Install the Industries Sales Concierge Agent bundle to set up the metadata and sample records required to work with the Industries Sales Concierge Agent. The bundle enables the pre-requisite features, lets you assign permission sets, installs the required metadata and sample data, and gives you a single view of all the setup steps along with the enablement links. This setup is available only to the employee-facing (Agentforce Employee Agent) side of Industries Sales Concierge agent.