---
schema_version: "1"
id: 492f298ca20e046214f6669e0d4991c0e62c17e13a5446d2d65d9e79ae86de58
title: Capture WhatsApp Flow Responses Submitted After a Messaging Session Ends
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_messaging_wa_flow_after_session.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_wa_flow_after_session.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 391c331e426d05730e3a7d1a5e9823510df0e936eb3960f253086d8f423a1633
description: When a customer submits a WhatsApp Flow form after their messaging session ends, Salesforce now captures the response instead of discarding it. The response saves to the designated record and appears in the Service Console as a reply to the original form request. Previously, a form response submitted after the session ended wasn’t captured, so the customer’s input didn’t reach your team.
products:
  - Cross Cloud
release: "264"
---
# Capture WhatsApp Flow Responses Submitted After a Messaging Session Ends

When a customer submits a WhatsApp Flow form after their messaging session ends, Salesforce now captures the response instead of discarding it. The response saves to the designated record and appears in the Service Console as a reply to the original form request. Previously, a form response submitted after the session ended wasn’t captured, so the customer’s input didn’t reach your team.

**Where:** This change applies to enhanced WhatsApp channels, including channels set up with Unified Messaging. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&type=5&language=en_US).

**How:** Salesforce captures the response automatically, with no setup required. Because the response arrives after the session ends, it isn’t routed to a service rep. In the Service Console, the response appears as a reply to the original form request to maintain the full context. Service reps aren’t notified about this.