Use two new AI Skills in Claude to create, update and deploy a headless Enhanced Chat channel from natural-language instructions, without using the UI setup wizard. The service-digital-engagement-channel-configure skill reads your channel details, including routing, verification, and pre-chat fields, from the prompt and deploys the channel to your org. The service-digital-engagement-deployment-configure skill then generates the Embedded Service Deployment and a starting embed code snippet for your website or app.
Where: This change applies to Enhanced Chat in Service Cloud. View required editions.
When: The skills are available in the Salesforce Skills repository as of September 2026.
Who: To use these skills, you need Claude with access to the Salesforce Skills repository and admin access to deploy metadata. Digital Engagement must be enabled in your org.
How: In Claude with access to the Salesforce Skills repository, use the service-digital-engagement-channel-configure skill and provide your channel details. The skill generates and deploys the MessagingChannel metadata and activates the channel. It can also be used to update an existing channel. Then, use the service-digital-engagement-deployment-configure skill to generate the Embedded Service Deployment and get an embed code snippet. Before going live, publish the deployment, complete agent permissioning, and test the channel end to end.