---
schema_version: "1"
id: 00896779b84af894b1b968da00a47539a023c07298fa2494f86c9430436c3700
title: Find Transfer and Conference Destinations with Clearer Labels
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_messaging_byoc_transfer_conference_labels.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_messaging_byoc_transfer_conference_labels.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 83d1df1fab82ce1a3503ad385d1466c64048f2304f5d16825146e960d3ee4923
description: Choose from clearer destination options when transferring a conversation or starting a conference in Bring Your Own Channel. The Transfer Conversation destination list now includes External contacts instead of Others. To align with recent terminology updates, all Messaging channel transfer and conference destinations also include Reps instead of Agents.
products:
  - Cross Cloud
release: "264"
---
# Find Transfer and Conference Destinations with Clearer Labels

Choose from clearer destination options when transferring a conversation or starting a conference in Bring Your Own Channel. The Transfer Conversation destination list now includes External contacts instead of Others. To align with recent terminology updates, all Messaging channel transfer and conference destinations also include Reps instead of Agents.

**Where:** This change applies to Bring Your Own Channel for Messaging and Bring Your Own Channel for CCaaS. [View required editions](https://help.salesforce.com/s/articleView?id=service.messaging_editions.htm&language=en_US&type=5).

#### See Also

- [_Salesforce Help:_ Transfer a Messaging Session](https://help.salesforce.com/s/articleView?id=service.livemessage_agent_transfer_session.htm&type=5&language=en_US)
- [_Salesforce Help:_ Add Conferencing to a Messaging Session](https://help.salesforce.com/s/articleView?id=service.livemessage_agent_conferencing_session.htm&type=5&language=en_US)