Enhance manufacturing operations with new capabilities across AI assistance, high-volume order management, enterprise pricing, analytics, and channel partner management. Industries Sales Assistance in Slack and custom agent building help teams automate routine tasks and respond to customers faster. Built-in order and pricing workflows bring ERP-level accuracy directly to sales reps, while Tableau Next analytics and Data 360-powered channel management drive operational visibility, financial accuracy, and stronger partner relationships.
- Agentforce for Manufacturing
Scale operations and increase productivity with Agentforce for Manufacturing. New AI-driven capabilities empower sales teams to collaborate in Slack using the Industries Sales Assistance agent template and accelerate warranty claim adjudication through the Warranty Claims Adjudication agent. With the new Agentforce Builder in Agentforce Studio, teams can easily build, customize, and deploy AI agents tailored to their needs. - Streamline Manufacturing Orders with Guided Order Capture
Confidently handle complex order specifications and dynamic pricing without risking billing or fulfillment errors. Use guided workflows with integrated pricing, reusable order specifications, assortments, and multi-unit-of-measure conversions to ensure correct billing and delivery roles across manufacturing orders. - Simplify Manufacturing Sales Order Pricing with Advanced Calculations
Calculate precise prices directly on manufacturing sales orders using enterprise-grade pricing capabilities. Configure the pricing engine to mirror your ERP system's logic, supporting over 35 pricing calculation types, including customer hierarchies, volume discounts, promotions, and surcharges, to eliminate manual calculations and ensure invoice consistency. - Accelerate Warranty Claim Refunds with Automated Parts Returns
Initiate and manage warranty and recall parts return requests with a guided, pre-built service process. Distributors can now return faulty parts to the Original Equipment Manufacturers (OEM) within Manufacturing. This prebuilt process standardizes the return and refund workflow, reducing manual effort and improving accuracy across dealer operations. - Tableau Next for Manufacturing
Accelerate decision-making across manufacturing operations with Tableau Next Apps. Manufacturing Insights delivers data-driven dashboards that give clear visibility into account performance, product demand, and pricing through embedded analytics. Use the Account Performance Insights to identify revenue gaps, spot churn risks, and evaluate overall account health to prioritize high-value retention and growth. The Product Demand Insights tracks planned versus actual demand across accounts, enabling you to spot sales trends early and align supply with market demand. Pricing Insights help you evaluate price elasticity, analyze account discount ranges, and measure price sensitivity to protect margins during negotiations. - Optimize Asset Service Management Operations
Improve field efficiency by creating crew timesheets across date ranges, resolving date conflicts, and tailoring field visibility and vehicle selection by user profile. Accelerate revenue with fast, error-free upsell and cross-sell quoting powered by Agentforce. Track unusable inventory separately to reflect damaged, expired, or lost stock while keeping available stock levels accurate. - Streamline Rebate Processing with Advanced Accrual and Payout Management
Optimize rebate and accrual operations by leveraging the Data Processing Engine (DPE) on Data 360 to model granular calculations that match real commercial agreements, including flat, tiered, and growth-based structures. The new capabilities automatically handle mid-period rate or benefit updates, adjusting accruals and payouts dynamically to eliminate manual rework. This gives Finance teams a clear, at-a-glance view of accrual summaries while efficiently generating accurate, auditable rebate payouts at scale. - New and Changed Objects for Manufacturing
Do more with the new and updated objects for Manufacturing. - New Connect REST APIs in Manufacturing
Do more with the new Connect REST API resources available in Manufacturing.
New and Enhanced Common Features for Agentforce Manufacturing
Agentforce Manufacturing includes access to some features that are available across clouds and products in Industries. Use these features to extend and customize Agentforce Manufacturing based on your business needs.
- Action Plans
Scale and track complex business processes by reporting on action plan owners and targets, creating up to 200 tasks per action plan, and assigning dependent tasks before their parent tasks are complete.
- Actionable List with Data 360 Data Model Objects
Build targeted client lists by filtering unified Data 360 data alongside CRM fields. Refresh list membership on demand, assign members based on your outreach structure, and track progress with custom statuses.
- Asset Service Management
Manage assets end-to-end, from inventory and reservations through depreciation and disposal, with real-time visibility and audit-ready traceability at every stage. Close revenue opportunities faster with real-time quote updates that let agents add multiple products and apply discounts in one pass for quicker, more consistent upsell and cross-sell conversions.
- Channel Revenue Management
Optimize rebate processing with automated accrual and payout management, powered by Data Processing Engine (DPE) on Data 360. Rebate and Accruals Management Advanced now supports more real-world rebate structures out of the box, reduces manual rework when rates or benefits change mid-period, and gives Finance a clear, at-a-glance view of accruals.
- Criteria-Based Search and Filter
Faster setup tools, prebuilt templates, seamless Screen Flow integration, bulk selection capabilities, and support for Experience Cloud search actions lets you deploy search experiences quickly and give users an easy way to execute large-scale business actions.
- Stage Management
Run eligible tasks on demand to meet regulatory and customer deadlines or handle work outside the standard process flow.
- Supplier Engagement
Engage your suppliers directly in sustainability reporting with a self-service portal to submit data, complete scorecards, and track spend, emissions, and risk in support of your Scope 3 target-setting goals.