---
schema_version: "1"
id: 046fd232ea1d3e6d361e103e7ae69cf1396b9fa662ee8278105dbad1cfd06c2f
title: Enable Voice-Based Visit Logging (Generally Available)
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_lsc_customer_engagement_execution_visit_agent.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_lsc_customer_engagement_execution_visit_agent.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: a065a24f5074425921a782cbcbaec5905f7f621215a13eabedd3e88170265078
description: Remove the manual effort of logging healthcare provider (HCP) visit details after each meeting. Record HCP engagement details by voice with Visit Agent. Visit Agent processes a field rep's notes on device and populates visit records with product details, messages, reactions, presentations, place, and time, even without an internet connection. Reps can review and edit each visit record before saving. Visit Agent supports only English.
products:
  - Cross Cloud
release: "264"
---
# Enable Voice-Based Visit Logging (Generally Available)

Remove the manual effort of logging healthcare provider (HCP) visit details after each meeting. Record HCP engagement details by voice with Visit Agent. Visit Agent processes a field rep's notes on device and populates visit records with product details, messages, reactions, presentations, place, and time, even without an internet connection. Reps can review and edit each visit record before saving. Visit Agent supports only English.

**Where:** This feature is available in the Life Sciences Cloud mobile app for iOS (iPad) in Enterprise and Unlimited editions with Life Sciences Cloud and the Agentforce for Life Sciences Cloud add-on.

**Who:** Field reps need the Access Custom Agents permission set.

**Why:** To improve transcription accuracy, Visit Agent automatically loads territory-aligned product names before each recording. This contextual priming requires no admin configuration.

**How:** From Setup, in the Quick Find box, enter Life Sciences for Customer Engagement Setup, and then select **Set Up Custom Agents**. Turn on Visit Agent, and assign the Access Custom Agents permission set to your field reps. At login, the app automatically downloads the Whisper speech-to-text model (approximately 632 MB). Reps must turn on Apple Intelligence on their iPads. If you enabled the Visit Agent pilot in the previous release, reassign users the new Access Custom Agents permission set to continue using Visit Agent.

![Note](https://sf-zdocs-cdn-prod.zoominsoftware.com/tdta-release-notes-salesforce_release_notes-264-0-0-production-enus/550ba85b-db1a-4608-9cd4-9a65ec96e1fa/images/icon_note.png)

Note HCP Reactions are AI-generated draft summaries—one of three labels (positive, negative, or neutral)—of how a healthcare provider responded to a product message, inferred on-device from the rep's spoken account. The rep reviews and edits every reaction before saving the visit record. HCP Reactions aren't medical opinions, psychological assessments, or authoritative records of HCP intent, and Salesforce doesn't use them for downstream decisioning or scoring. Treat them as decision-support drafts only.

#### See Also

- [_Salesforce Help_: How Visit Agent Works](https://help.salesforce.com/s/articleView?id=ind.lsc_visit_management_visit_agent_overview.htm&language=en_US)
- [_Salesforce Help_: Set Up Voice-Based Visit Logging](https://help.salesforce.com/s/articleView?id=ind.lsc_visit_management_config_voice_logging.htm&language=en_US)
- [_Salesforce Help_: Log Visits with Visit Agent](https://help.salesforce.com/s/articleView?id=ind.lsc_visit_management_use_voice_logging.htm&language=en_US)