Enrich Your Loyalty Program with AI Tools

Create vouchers, games, and badges to increase member engagement by describing what you want to an AI tool. The tool creates the underlying record — with the discount, expiration, game rewards, or badge validity details you specify — and activates it for you. Configure each one independently, in any order, to keep building out your loyalty program's offerings.

Where: This change applies to Loyalty Management in Enterprise, Performance, Unlimited, and Developer editions. You can create badges only if you have the Loyalty Management - Growth or the Loyalty Management - Advanced license. This capability also requires access to the Headless 360 MCP Server (Beta).

Note Headless 360 MCP Server is a beta service that is subject to the Beta Services Terms at Agreements - Salesforce.com or a written Unified Pilot Agreement if executed by Customer, and applicable terms in the Product Terms Directory. Use of this beta service is at the Customer's sole discretion.

Who: To use this workflow, you need the Loyalty Management permission set.

How: Connect your AI tool, such as Agentforce Vibes or Claude Code, to your org with Salesforce CLI and to the Headless 360 MCP Server (Beta). Then, describe the voucher, game, or badge that you want. Review the confirmation that Loyalty Management created and activated the record, and then use it in your program.