Capture fixes as reusable knowledge once an issue is resolved, instead of writing articles from scratch or skipping them altogether. From an incident, problem, or change request, draft a structured Salesforce Knowledge article grounded in that record's details, either from the Enterprise Knowledge Component on the record or by asking the Agentforce agent. To shape what Agentforce writes, create Knowledge Creation prompt templates grounded on each record type.
Where: This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions with Agentforce IT Service.