---
schema_version: "1"
id: 00d0ffec22fdc695e3afd9a72f6ab1a4795c15006c017dba31f81bbde9f23f1e
title: Transform Slackbot Into Your IT Assistant
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_srvcs_collaboration_slackbot_it_assistant.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_collaboration_slackbot_it_assistant.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 9e0e7ec8ae5150195cbaf7a6fc657e05d7e18dbdcd249184f5305cde7528eabe
description: Use natural language conversations with Slackbot to resolve complex IT issues. Chat naturally to handle IT issues such as password resets, software access, hardware orders, and account provisioning. Agentforce completes complex requests instantly in the background, eliminating wait times and service desk bottlenecks.
products:
  - Cross Cloud
release: "264"
---
# Transform Slackbot Into Your IT Assistant

Use natural language conversations with Slackbot to resolve complex IT issues. Chat naturally to handle IT issues such as password resets, software access, hardware orders, and account provisioning. Agentforce completes complex requests instantly in the background, eliminating wait times and service desk bottlenecks.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.