Keep your users informed across their preferred channels with broadcast communications and notifications. Send broadcast updates during major incidents and change requests through email, in-app, Slack, and Teams in one action. Turn plain-text Slack alerts into structured notifications with labeled sections and action buttons so users can act without leaving Slack. Deliver notifications through an Agentforce agent so employees ask follow-up questions and take action right in the Slack thread.
- Keep Users Informed Across Channels with Broadcast Communications
Send broadcast communications to keep your users informed during major incidents and change requests, instead of relying on scattered, manual updates. Reach everyone through email, in-app, Slack, and Teams in one action. Draft messages quickly with generative AI grounded in the record's details. Configure preferences to control which channels and records broadcast communications use. Track every message from the communications history tab so your teams stay coordinated and avoid duplicate or conflicting updates. - Transform Slack Alerts Into Structured Notifications with Rich Details
Replace plain-text Slack alerts with structured notifications with labeled sections and action buttons. Use one click to scan alert details quickly and take action directly in Slack, such as request approvals, incident acknowledgements, or status updates. Your admins can visually design notifications by using live previews and templates to speed up response times on critical alerts. - Extend Notifications to Custom Objects and Related Records
Keep your teams informed about changes to the records and relationships that matter to how they work. Send notifications for custom objects and not just a fixed set of standard objects, so activity on the objects your processes depend on no longer goes unnoticed. You can also notify on changes to related child records with triggers for when a parent record is updated, or a child record is associated or disassociated. - Move Beyond Static Alerts to Interactive Agent Notifications in Slack
Turn one-way alerts into notifications your employees can act on. When a notification is delivered through an Agentforce agent in Slack, employees ask follow-up questions and take action, like setting a priority in the thread, and resolve what they need on the spot.