---
schema_version: "1"
id: 466caf9fca915acef3a010962ca1d4446e5b68420bd5dddaa506364ce9f0b6fe
title: Accelerate IT Resolution with Automatic File Analysis
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_srvcs_agentforce_automate_file_analysis.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_srvcs_agentforce_automate_file_analysis.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: 970803a233866e73ce34cf00d1c5dc849c8aee50b529f5c6e2275d02dfd5c5f3
description: Resolve IT issues faster with automated file analysis by using Agentforce. Now, Agentforce automatically extracts key details from screenshots, error logs, and configuration files attached to incident, problem, and change request. When you attach files to an IT ticket, Agentforce automatically extracts key details to generate summaries, identify root causes, and suggest solutions. By eliminating manual file review, your IT team delivers faster, more accurate resolutions.
products:
  - Cross Cloud
release: "264"
---
# Accelerate IT Resolution with Automatic File Analysis

Resolve IT issues faster with automated file analysis by using Agentforce. Now, Agentforce automatically extracts key details from screenshots, error logs, and configuration files attached to incident, problem, and change request. When you attach files to an IT ticket, Agentforce automatically extracts key details to generate summaries, identify root causes, and suggest solutions. By eliminating manual file review, your IT team delivers faster, more accurate resolutions.

**Where:** This change applies to Lightning Experience in Enterprise, Performance, and Unlimited editions with Agentforce IT Service.