---
schema_version: "1"
id: 556aa63aef561fe22a4d9d899db5efb1f9d79c2e208e79daf58d2b71b339ccc3
title: Guide IT Reps with Process Steps and Employee Context on Service Requests
collection: admin
version: current
locale: en-us
portal_url: https://docs.salesforce.com/admin/current/en-us/release-notes/264-0-0/rn_it_service_svcreq_path_card.md
canonical_url: https://help.salesforce.com/s/articleView?id=release-notes.rn_it_service_svcreq_path_card.htm&release=264.0.0&type=5
source_site: help.salesforce.com
content_type: documentation
content_hash: b11b976a7a3314a5a7020d7483398cf69eec7c56963fa76a09cc14a70c44dd51
description: Help your IT service reps follow the fulfillment lifecycle by adding the visual Path component to show clear steps and status requirements on Service Request records. The Employee Profile Card displays requestor details in the sidebar, giving teams a unified view of both the process and the person.
products:
  - Cross Cloud
release: "264"
---
# Guide IT Reps with Process Steps and Employee Context on Service Requests

Help your IT service reps follow the fulfillment lifecycle by adding the visual Path component to show clear steps and status requirements on Service Request records. The Employee Profile Card displays requestor details in the sidebar, giving teams a unified view of both the process and the person.

**Where:** This change applies to Lightning Experience in Enterprise, Unlimited, and Developer editions. This feature requires IT Service Management with IT Asset Management or Employee Service.